Inside Sales Support

Mesa Energy Systems, Inc.; Kent (WA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Roth 401(k)

Life insurance

Disability income

Vacation time

Sick time

Paid holidays

Wellness programs

Job summary

Mesa Energy Systems, Inc. seeks an Inside Sales Support to back the Local Branch, Service and Sales Teams. You will work with CSRs and field personnel, gathering information during site visits and preparing bid proposals for customers. You’ll help complete project binders and support contract renewals.

The role emphasizes customer service, communication with vendors, and assisting management with administrative tasks and sales meetings. Onboarding includes field shadowing and product training.

Qualifications

• Bachelor's degree in business or engineering required.
• 2+ years of customer service experience.
• HVAC industry experience preferred.
• Strong presentation skills and sales aptitude.
• Proficient with MS Office.
• Reliable, self-driven, organized, articulate, goal oriented.
• Excellent problem-solving and time management.
• Ability to adapt to different customer personalities.

Responsibilities

• Develop or complete written scopes of work for maintenance or service.
• Attend maintenance contract renewal meetings.
• Assist with bid temps and proposals for maintenance contracts.
• Coordinate with sales account managers on renewals.
• Conduct site visits to gather information for proposals.
• Gather vendor cost data for quoted maintenance work.
• Prepare booking packages for quoted work.
• Participate in sales meetings and train on new PM services.
• Identify new maintenance opportunities and build rapport with customers.
• Report findings and outcomes to leadership.

Skills

Customer service

MS Office

Presentation skills

Communication

Time management

Organization

Education

Bachelor's degree in business or engineering

Job description

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

An Inside Sales Support is responsible for providing support to the Local Branch, its Service and Sales Teams. They will work closely with Customer Service Representative and field personnel. Tasks or support requested will include, but not be limited to job walk or site visits to gather information related to equipment or projects. Assist sales team with preparing bid proposals for new and existing customers as well as following up with open proposals. Complete project delivery binders, support the maintenance contract renewal process, perform certain administrative tasks related to customer support and other tasks as assigned by Sales Management.

Essential Duties & Responsibilities

• Develop and or complete written scopes of work related to maintenance or service work being quoted
• Attend all maintenance contract renewal meetings
• Support preparation of bid temps and proposals related to maintenance contracts
• Communicate with sales account managers regarding renewals being addressed
• Complete site visits to gather information required to better serve our customers
• Communicate with vendors as needed to gather costs for services needed to complete the maintenance being quoted
• Interact with Departments within Mesa as needed to complete assigned tasks
• Amend, adjust, change scopes, bid temps, presentation documents, etc. as required or requested.
• Prepare booking packages for work quoted and sold by CSR or as requested by management
• Attend maintenance all maintenance sales training
• Present new technology and enhanced PM services when presented with an opportunity
• Report all findings, customer opinions, pictures and results to company leadership
• Maintain constant communication with Branch, Service, or Salesperson being supported.
• First 3 months onboarding should include on-site visit with field personal to understand/educate CSR on HVAC terminology needed to put together an effective proposal.
• First 6 months to shadow sales team members & management team.
• Attend and participate in sales meetings
• Prospect and identify when available new maintenance opportunities.
• Build rapport with new and existing customers to maintain positive relationships and trust.
• Demonstrate a personal commitment to your growth and development as a Sales Professional, including attendance at product and sales training events, participation at all professional training provided by EMCOR/Mesa, etc.

Qualifications

• Bachelor’s degree in business or engineering is required
• 2+ years’ experience in customer service
• Experience in the HVAC is preferred
• Strong customer presentation skills and a demonstrated sales aptitude
• Strong computer skills using MS Office required.
• Competitive nature
• Reliable, self-driven, organized, articulate, and goal oriented.
• Excellent problem-solving skills
• Ability to communicate clearly, manage time effectively, multi-task, & prioritize.
• Able to identify different types of customer personalities and adapt/respond accordingly

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Aff

Geographic Disclosure

Compensation Range: $32 - $38 per hour

Benefits: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, EMCOR Group is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, Roth Retirement Savings Plan, and Deferred Compensation, and employee assistance and wellness programs. Employees will also receive 80 hours of vacation time and 56 hours of sick time per year. In addition, employees will receive 9 paid company holidays per calendar year.