Inside Sales Support

PSS Cross Country Infrastructure Solutions; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical plan (PPO/HDHP)

Dental first-rate coverage

Vision insurance

Company-paid life insurance

401(k) with company match

Generous paid time off

Job summary

PSS Cross Country Infrastructure Solutions in Houston, TX is seeking an inside sales professional to quote bills of materials and customer requests, convert quotes to orders, and manage end-to-end order flow from quote to delivery.

The role emphasizes proactive communication with customers, vendors, and outside sales, along with sourcing from approved vendors and maintaining accurate records in ERP and Excel. You will balance revenue growth with margins and support regional performance goals.

Qualifications

• Experience in inside sales, customer service, sales support, order management, or another customer-facing role.
• Strong written and verbal communication with timely updates.
• Proficiency in Microsoft Office, particularly Excel; ERP experience preferred.

Responsibilities

• Prepare accurate quotes for bills of material and customer requests within established timelines.
• Convert approved quotes into sales orders in the ERP system and monitor through shipment.
• Source products and materials from approved vendors to meet specs, pricing, and delivery dates.
• Communicate proactively with customers, vendors, outside sales reps, peers, and operations teams.
• Partner with outside sales to develop new relationships and expand offerings.
• Track quotes and orders, identify risks or delays, and coordinate timely solutions.
• Balance revenue growth with gross margin and service expectations.

Skills

Customer service

Communication

Attention to detail

Multitasking

Tools

ERP system

Microsoft Excel

Job description

Job Description:Essential Duties and ResponsibilitiesPrepare accurate, competitive quotes for bills of material and customer requests within established response timelines.Convert approved quotes into sales orders in the ERP system and monitor each order through shipment and delivery.Source products and materials from approved vendors to meet customer specifications, pricing expectations, and required delivery dates.Communicate proactively and consistently with customers, vendors, outside sales representatives, peers, and operational teams.Partner with outside sales to develop new customer relationships, expand product offerings, and strengthen existing accounts.Maintain accurate pricing, quote, order, customer, and vendor records in the ERP system and Microsoft Excel.Track open quotes and orders, identify risks or delays, and coordinate timely solutions to protect the customer experience.Balance revenue growth, gross margin, service expectations, and operational requirements when developing customer solutions.Build working knowledge of data center construction requirements, applicable products, vendors, and market conditions.Support operational excellence and regional performance goals, including applicable incentive program objectives.Perform other related duties as assigned to support customers and business needs.QualificationsExperience in inside sales, customer service, sales support, order management, or another customer-facing role preferred.Experience working directly with customers and/or partnering with outside sales is preferred.Industry experience in industrial distribution, construction supply, electrical distribution, MRO, equipment rental, plumbing, PVF, or a related field is beneficial but not required.Early-career and recent college graduates with strong communication skills, learning agility, and customer focus are encouraged to apply.Strong written and verbal communication skills, with the judgment to provide clear, timely, and proactive updates.Proficiency in Microsoft Office, particularly Excel; experience with an ERP or order management system is preferred.Strong attention to detail and accuracy in quoting, data entry, order processing, and follow-up.Ability to prioritize multiple requests, meet deadlines, and remain responsive in a fast-paced environment.Core CompetenciesCustomer Driven: Understands that service, responsiveness, and follow-through differentiate a distributor.Commercially Minded: Balances revenue growth with gross margin, profitability, and long-term customer value.Accountable: Takes ownership of commitments, measurable results, and timely communication.Competitive: Is motivated by winning new business, expanding relationships, and gaining market share.Operationally Disciplined: Recognizes that inventory, sourcing, delivery, and execution directly affect customer retention.Adaptable: Is comfortable entering new markets, learning new products, and adjusting to changing processes.Collaborative: Works across sales, operations, vendors, and support functions to deliver solutions.Benefits We OfferPPO and HDHP medical plan optionsHealth Spending AccountDental and vision insuranceCompany-paid basic life and AD&D insuranceVoluntary life and AD&D insuranceShort- and long-term disability coverageFlexible Spending Accounts for health and dependent care401(k) plan with company matchGenerous paid time off policyWhy Work With UsAt PSS Cross Country Infrastructure Solutions, we support the people who build and power America. We are more than a distributor; we are a team built on shared values. We care about each other, work better together, do the right thing, and strive for excellence every day.With more than 40 locations nationwide, we offer opportunities across logistics, operations, sales, and support.Company Statement:PSS Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.