Inside Sales Support

Mettler Toledo AG; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Mettler Toledo AG in Columbus, Ohio is seeking a Support Inside Sales Representative to nurture inbound requests and support the Field Sales organization. You will coordinate with Marketing, Field and Management to improve service and drive sales revenue.

Key activities include managing calls and emails, providing quotes, ensuring CRM data integrity (SAP CRM and ECCTime), and assisting with scheduling, order management and timely follow-up.

Job description

This role is a part of the Inside Sales Team in Columbus, Ohio and is a crucial position aimed at providing world-class support to Laboratory and Industrial customers. The Support Inside Sales Representatives will primarily support our Field Sales organization by nurturing inbound requests, leads, and supporting Order Management in sales order completion. The role will require dynamic skills to work with our marketing, field, and management teams to better serve customer needs, which will result in higher sales revenue.

Essential Duties and Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Actively lead customers through the sales cycle from quote to closing of sales
• Manage incoming demand, i.e. calls, emails or mt.com requests for price, availability or quote
• Ensure quality service with focus on service level, customer service and urgency to response/follow-upSupport in installation confirmations with our scheduling and field teamsAssure database integrity by validating and correcting the data housed within our CRM at every practical opportunityAccurately and quickly, provide reference quote for products, services, and solutions to accounts that do not need product selection guidance on an as needed basisAssist sales representatives with above baseline targets and/or lead counts with quoting and nurturing support to maximize their productivity
• Assist team lead and senior management by providing weekly updates about recurring business issues that require a proactive approach, or trends that suggest alternate sales offers or approaches, through regular communication or team meetingsOverall general knowledge of the business area's product lines and service offeringsIn-depth knowledge of all internal applications related to sales and marketing, including but not limited to SAP CRM and ECCTime management and multi-tasking skills; ability to handle a complex and highly communicative environmentThe ability to make confident and reasoned decisions regarding processes that affect every day work, and the ability to understand when to involve Accounting, Sales and Marketing with respect to discounts, and special terms and conditions, is required