Inside Sales Supervisor

Acme Tools; Cedar Rapids (IA); On-site; USD 50,000 - 75,000; Full time

Job summary

Acme Tools is seeking an Inside Sales Supervisor for their Cedar Rapids location. This role focuses on exceptional customer service and oversight of inside sales staff. The ideal candidate has at least two years of sales experience and strong communication skills, ready to lead a team in a retail environment.

Benefits

On-the-Job Training

Competitive Pay

Generous PTO from Day 1

Medical, Dental, and Vision Insurance

Employee Discounts

401K Plans with Company Matching

Qualifications

• 2+ years of sales and/or customer service experience.
• Ability to lift up to 50 lbs.
• Ability to stand for extended periods.

Responsibilities

• Providing assistance to customers with sales requests.
• Supervising Inside Sales Associates and ensuring compliance.
• Maintaining a clean and organized sales floor.

Skills

Strong communication skills

Strong computer skills

Sales experience

Customer service skills

Job description

Join to apply for the Inside Sales Supervisor role at Acme Tools

1 week ago Be among the first 25 applicants

Join to apply for the Inside Sales Supervisor role at Acme Tools

Do you consider yourself a natural leader who can motivate your team to reach new heights and exceed lofty goals while working alongside them? Do you strive to build relationships with customers to help them find what they need to meet and exceed their business goals? If this sounds like you, join Acme Tools as the Inside Sales Supervisor of our location in Cedar Rapids, IA!

About Acme Tools

Since 1948, Acme Tools continues to be a premier retailer of tools and equipment at our locations throughout North Dakota, Minnesota, and Iowa and online by serving contractors, woodworkers, and DIY enthusiasts with a wide selection of tools and equipment from all the major manufacturers. As a family-owned operation for over 75 years, we take pride in our community involvement, our employee-focused approach, and our drive for continuous growth. Our employees enjoy a work environment where everyone takes pride in their work and can see their direct impact on the company.

Our Benefits Include

• On-the-Job Training
• Professional Development Programs and Training
• Competitive Pay
• Generous PTO from Day 1
• 6 Paid Holidays
• Medical, Dental, and Vision Insurance
• Employee Discounts
• Medical and Dependent Care Flexible Spending Accounts
• Accident, Cancer, and Critical Illness Supplemental Insurance Programs
• Traditional and Roth 401K Plans with Company Matching
• 100% Company Paid Group Life Insurance
• Additional Voluntary Life Insurance
• 100% Company Paid Short and Long Term Disability Coverage
  
  

Your Role As Inside Sales Supervisor

As the Inside Sales Supervisor, your role focuses on ensuring our retail sales department is providing exceptional customer service. Your responsibilities include:

• Providing direct assistance to customers by expediting complicated sales and customer requests (specialized equipment requests, receiving customer complaints, and assisting in resolution)
• Requesting warehouse assistance in locating and delivering products, service department assistance in the preparation of equipment, and requisitioning merchandise from the Distribution Center and Purchasing department
• Reviewing quotes and pricing-related issues and ensuring compliance with pricing policies
• Assisting in recruiting, interviewing, training, and supervising Inside Sales Associates
• Overseeing the DOT program
• Ongoing training and responsibilities to become a go-to resource for Inside Sales Associates
• Helping in maintaining a clean and organized sales floor (fronting, pricing, and stocking sales shelves for product displays and work areas, etc.)
• Participating in store events (physical inventories, sales meetings, trade shows, special sales, etc.)
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
• Duties and responsibilities of Inside Sales Associates
• Completing related tasks as assigned
  
  

Qualifications

• 2+ years of sales and/or customer service experience
• Strong computer skills and to be able to learn new software
• Strong communication skills
• Ability to work a rotating Saturday shift
• Ability to lift up to 50 lbs.
• Ability to stand on a hard surface for extended periods of time
• Ability to frequently push, pull, squat, bend, and reach
  
  

Love-to-Haves

• Some knowledge of tools and equipment
• Previous retail or customer service leadership experience
  
  

Acme Tools is an equal opportunity employer. We're excited to welcome you to the team and help you build a rewarding career. Learn more about our open positions at www.acmetools.jobs. Are you ready to do your best work? Apply today!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

Referrals increase your chances of interviewing at Acme Tools by 2x

Get notified about new Inside Sales Supervisor jobs in Cedar Rapids, IA.

Cedar Rapids, IA $1,000.00-$5,000.00 7 months ago

Prepared Meals and Rotisserie Chicken Associate

Cedar Rapids, IA $16.00-$23.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.