Inside Sales Specialist, Aftermarket

Nordson Industrial Coating Systems; Chippewa Falls (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Nordson PPS in the United States seeks an experienced sales support professional to quote engineered and spare parts, manage CRM-driven opportunities, and back Top Customer accounts. You will collaborate with regional sales managers, review blueprints, and provide technical quotes while maintaining timely communication with customers.

The role emphasizes detail, accurate quoting, ERP entry, and proactively identifying growth opportunities.

Qualifications

• Requires 3–5 years in a technical position with consultative sales or sales support.
• Excellent oral and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience with CRM systems, preferably C4C; ERP systems experience a plus.

Responsibilities

• Supports aftermarket part sales by quoting engineered and spare parts.
• Tracks and reports aftermarket sales activities using the CRM system.
• Creates customer quotes by reviewing blueprints and die design plans.
• Provides customer service support to domestic and international customers and regional sales managers.
• Attends production scheduling meetings and provides technical support for manufacturing.

Skills

Sales support

CRM experience

Microsoft Office

Technical product knowledge

Excellent communication

Tools

CRM (C4C)

ERP system

Job description

Nordson PPS, a global leader in Polymer Processing Systems, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

Supports aftermarket part sales, providing quotations for engineered and spare parts, communicating with customers regularly in accordance with our NBS Next initiatives and policies (including minimum order values), and entering spare part orders (prioritizing Top Customer orders) into ERP system.

Tracks and reports all aftermarket sales activities over the defined value using the CRM system.

Using NBS Next data, creates detailed sales call plan leveraging our installed base database to ensure plan revenue and margin are achieved in the fiscal year.

Proactively manages lead database to ensure prompt follow up and execution from lead to opportunity.

For Top Customers, creates and maintains action plans to Win, Maintain and, where necessary, Recover lost aftermarket opportunities.

Identifies growth opportunities that can generate sustainable, profitable growth, quantify, and report them to management for evaluation.

Keeps simplification at the core of the role and constantly look for ways to reduce non-value-added activities and reduce complexity.

Creates customer quotes by reviewing specific blueprints, die design plans, and other customer documents.

Provides customer service support to domestic and international customers and regional sales managers.

Attends production scheduling meetings and provides technical support for manufacturing.

Serves as a back-up for rework sales.

Any other duties that may reasonably be assigned.

EDUCATION & EXPERIENCE REQUIREMENT

Strong product knowledge of dies, including 3-5 years of experience in a technical position Several years of experience in consultative sales or a sales support role, or related experience Excellent oral and written communication skills Demonstrated accountability skills with customers, consistent follow through with customer requests and maintaining time commitments Proficiency with Microsoft Office Products including Word, Excel and PowerPoint Experience with CRM, such as C4C preferred

SKILLS & ABILITIES

Must have strong people skills to interact with customers, suppliers and co-workers in a team based environment. Must have the ability to manage multiple tasks and work independently with minimal direction. Must have good communication skills, including written, verbal, and listening.

WORKING CONDITIONS & PHYSICAL DEMANDS

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL REQUIRED

Minimal #LI-TT1 #nordsonindustrialcoatingsystems

Nordson Polymer Processing Systems designs, develops and manufactures systems to melt, homogenize, filter, meter, and give shape to plastic materials. We craft world-class machines to optimize every part of the polymer processing journey. By joining our team today, you will help us bring innovative ideas to life. Nordson Polymer Processing Systems is a global team that works to create intelligent solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. Our polymer processing technologies and plastic extrusion equipment are used in applications across a wide range of industries, from food packaging to EV batteries. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Polymer Processing Systems. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.