Inside Sales Specialist

Cover Care; Westfield (IN); On-site; USD 55,000 - 65,000; Full time

Job summary

Cover Care, LLC in Westfield, IN is seeking an Inside Sales Specialist to manage the full sales support cycle, qualify leads, prepare quotes, and guide homeowners and builders through the sales process.

You will work onsite with cross-functional teams, use CRM to manage pipeline, and contribute to revenue growth and customer satisfaction through proactive engagement and accurate follow-up.

Qualifications

• High school diploma required; business or technical education preferred.
• Experience in inside sales, with phone and email selling.
• Strong written and verbal communication skills.
• Ability to learn and communicate technical product information clearly.

Responsibilities

• Qualify leads and assess project needs, and determine suitable solutions.
• Manage inbound and outbound customer communication with timely follow-up.
• Prepare, review, and approve quotes based on project specs and guidelines.
• Maintain customer records, sales activity, and pipeline in the CRM system.
• Build relationships with homeowners, builders, and internal teams to support growth.
• Coordinate with field technicians and operations leadership for project alignment.
• Provide guidance on Cover Care products, installation processes, and service requirements.
• Analyze sales trends and identify opportunities to improve sales processes.
• Support revenue growth through proactive engagement and high-quality customer service.
• Participate in cross-functional planning and contribute to departmental decisions.
• Perform other duties as assigned by leadership.

Skills

Inside sales

Customer service

Lead qualification

CRM software

Verbal communication

Account management

Education

High school diploma

Business education preferred

Tools

CRM software

Sales software

Job description

Job Details

Job Location: Cover Care, LLC (HQ) - Westfield, IN 46074Position Type: Full TimeSalary Range: $55,000.00 - $65,000.00 Salary

The Inside Sales Specialist oversees the full sales support cycle and uses independent judgment to evaluate customer needs, prepare and approve quotes, and guide homeowners and pool builders through the sales process. This role requires strong customer facing sales skills, the ability to interpret technical product information, and the discretion to make decisions that support revenue growth, customer satisfaction, and operational alignment.

Responsibilities

• Exercise independent judgment when qualifying leads, assessing project needs, and determining appropriate solutions
• Manage all inbound and outbound customer communication and ensure timely, accurate follow up.
• Prepare, review, and approve quotes based on project specifications and company guidelines.
• Maintain ownership of customer records, sales activity, and pipeline management within the CRM system.
• Build and maintain strong relationships with homeowners, builders, and internal teams to support long term business growth.
• Coordinate with field technicians and operations leadership to ensure alignment on project requirements and customer expectations.
• Provide expert guidance on Cover Care products, installation processes, and service requirements.
• Analyze sales trends, identify opportunities, and recommend improvements to sales processes and customer experience.
• Support revenue growth through proactive engagement, strategic follow up, and high quality customer service.
• Participate in cross functional planning and contribute to departmental decision making.
• Perform other duties as assigned by leadership.

Qualifications

• Previous inside sales experience with phone and email based selling.
• Strong customer service and relationship building skills.
• Experience with lead qualification, sales followup, and account management.
• Excellent verbal and written communication skills with strong attention to detail.
• Ability to use CRM or sales software to manage pipeline and reporting.
• Ability to learn and communicate technical product information clearly.
• Experience in service, construction, home improvement, pool, or other technical industries preferred.
• Ability to work onsite in Westfield, Indiana and collaborate with cross functional teams.
• High school diploma required, additional business or technical education preferred.

Employment Eligibility

Cover Care, LLC participates in E-Verify. All new hires are required to complete Form I-9, Employment Eligibility Verification, and provide documentation confirming their identity and authorization to work in the United States. Employment eligibility will be verified through the E-Verify system in accordance with federal law.