Inside Sales Specialist

Avon Technologies plc; United States; Remote; USD 56,000 - 76,000; Full time

Benefits offered by this job

Flexible Schedule

Competitive Compensation Package

401k Matching

Tuition Reimbursement

Learning and Development Initiatives

Job summary

Avon Technologies plc in Cleveland, OH is seeking an Inside Sales Specialist to own CRM activity from lead to order closeout and drive campaigns across replacement, renewal and cross-sell. You will coordinate with Regional Sales Managers, Marketing, and grant advisors to maintain a reliable pipeline and support field teams.

Previous experience with PPE or regulated products is a plus. The role offers a collaborative environment with cross-brand exposure, opportunities to influence revenue, and a

Qualifications

• Two or more years of inside sales, sales operations, customer service, CRM administration or related commercial experience.
• Ability to manage multiple opportunities, deadlines, customer follow-ups and data-quality requirements.
• Working knowledge of CRM systems and Microsoft Office.
• Strong written and verbal communication skills and confidence conducting professional outbound customer contact.
• Attention to detail, personal accountability and ability to work across product lines and stakeholder groups.
• Experience with lifecycle, renewal, replacement or customer reactivation campaigns.

Responsibilities

• CRM and pipeline: create and maintain leads, accounts, contacts, opportunities, activities and campaign records; manage progression through quotation, order placement, fulfilment follow-up and closeout; support reviews, forecasts and reporting.
• Customer campaigns: target replacement or end-of-service-life needs; execute renewal, upgrade, cross-sell, dormant-account and grant-funding campaigns; track opportunities and revenue.
• Marketing and lead generation: segment customers, develop contact lists, deploy campaigns and follow-up; route inbound/outbound leads from trade shows, digital channels and referrals.
• Grant support: research funding opportunities, coordinate product information and follow-up with customers and grant advisors; track status and activity.
• U.S. partner support: maintain partner contacts and due diligence, attend quarterly reviews, document decisions and track actions to completion.
• Customer and order follow-up: coordinate quote follow-up, order status and handoffs; reconcile opportunities to orders and provide responsive follow-up.

Skills

Inside sales

Multitasking

CRM systems

Communication

Detail oriented

Compliance procedures

Sales analytics

Job description

We are a world leader in protective equipment, with a reputation for innovative design, high-performance quality and specialist materials expertise. Our two brands, Avon Protection and Team Wendy, supply our respiratory and head protection portfolio to custo mers across the globe from our manufacturing sites in the UK and North America. With over 900 talented people our shared purpose and core beliefs are to be #FIERCE about Protecting Lives. It's why we come to work - and it's what motivates us, every day, to do the best work we can

Position Summary

The Inside Sales Specialist is a shared North America resource supporting Avon Protection and Team Wendy. The role owns commercial CRM activity from opportunity creation through order closeout and delivers customer campaigns that support replacement, renewal, retention, cross-selling and new-business revenue. By coordinating marketing leads, grant opportunities, partner administration and timely sales follow-up, the position maintains reliable pipeline data and frees Regional Sales Managers to spend more time with customers.

Key Responsibilities

• CRM and pipeline. Create and maintain leads, accounts, contacts, opportunities, activities and campaign records. Manage progression through quotation, order placement, fulfilment follow-up and closeout. Maintain accurate stages, probabilities, values, close dates, products, notes, next steps and ownership; resolve stale, duplicate, incomplete or past-due records with RSMs. Support weekly and monthly reviews, forecasts and reporting.
• Customer campaigns. Use purchase history and CRM data to target mask, helmet, filter, accessory and related equipment replacement or end-of-service-life needs. Execute renewal, upgrade, cross-sell, dormant-account, new-product, grant-funding and territory campaigns with Sales and Marketing. Track activity, responses, qualified opportunities, conversions and influenced revenue.
• Marketing and lead generation. Support customer segmentation, contact-list development, campaign deployment and event follow-up. Research, enrich, qualify and route inbound and outbound leads from trade shows, digital channels, referrals, public-sector sources and approved prospecting. Capture customer needs, timing and budget information for the appropriate RSM.
• Grant support. Research federal, state, local and other funding opportunities, including eligibility, deadlines, documentation and award cycles. Coordinate product information, quotations, application materials and follow-up with customers, RSMs, Marketing and approved third-party grant advisors. Track status and advisor activity while keeping applications customer-owned and following company requirements.
• U.S. partner support. Maintain partner contacts, records, documentation and follow-up actions. Gather and validate due diligence information, monitor completion, maintain audit-ready records and elevate gaps to Legal/Compliance. Attend quarterly business reviews; prepare performance and pipeline information, coordinate agendas, document decisions and track actions through completion.
• Customer and order follow-up. Coordinate quote follow-up, customer and partner documentation, order status and internal handoffs. Reconcile closed-won opportunities to processed orders and capture actionable loss reasons. Provide responsive follow-up to customers and channel partners across both brands.
• Coordination and improvement. Work with RSMs, Customer Care, Product Management, Marketing, Operations, Finance, Legal/Compliance, CRM administration and sales leadership. Maintain relationships with customers, U.S. dealers and partners, industry partners and grant advisors. Share customer needs, competitive feedback and product gaps; improve lead management, forecasting and order-closeout processes.

Qualifications

Education & Experience

• Two or more years of inside sales, sales operations, customer service, CRM administration or related commercial experience.
• Ability to manage multiple opportunities, deadlines, customer follow-ups and data-quality requirements.
• Working knowledge of CRM systems and Microsoft Office.
• Strong written and verbal communication skills and confidence conducting professional outbound customer contact.
• Attention to detail, personal accountability and ability to work across product lines and stakeholder groups.
• Ability to handle partner due diligence and compliance work accurately and discreetly, maintain complete records, monitor deadlines, elevate concerns and follow established Legal and Compliance procedures.
• Ability to interpret sales data, identify customer patterns and turn findings into actionable sales activity.
• Experience with public safety, law enforcement, military, first responders, PPE, protective equipment or regulated products.
• Experience with lifecycle, renewal, replacement or customer reactivation campaigns.
• Familiarity with government, distributor and channel sales; marketing campaigns and lead generation; grant research and application support; or partner administration involving external advisors and due diligence stakeholders.
• Market analysis, negotiation, customer relationship management and sales strategy skills.

What We Offer:

• Flexible Schedule
• Competitive Compensation Package
• 401k Matching
• Tuition Reimbursement
• Learning and Development Initiatives

This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the job requirements, management reserved the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws. U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens. To comply with these laws, and in conjunction with the review of candidates for those positions within Avon that may present access to export controlled technical data, Avon must assess employees' U.S. person status, as well as citizenship(s). The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. The decision whether or not to file or pursue an export license application is at Avon's sole election.

Must be legally authorized to work in country of employment without a sponsorship for employment visa status (e.e. H1B status).

The anticipated salary range for candidates who will work in Cleveland, OH is $56,000to $76,000 Annually. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, type and years of experience within the industry, education, etc.