Technology Engineer

Avon Technologies plc; Cleveland (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible Schedule

Generous paid time off

Bonus Plan

Employee Stock Purchase Plan

401k Matching

Tuition Reimbursement Program

Company-paid life and AD&D

Job summary

Avon Technologies in Cleveland, OH, is seeking a Technology Engineer to ensure reliable IT infrastructure and end-user tech support. You’ll protect business continuity, manage devices, and deploy IT solutions while aligning with CI practices and group standards.

The role involves hands-on problem solving on the production floor and collaboration across IT teams. The incumbent will monitor performance, implement upgrades, and contribute to asset management with a customer-first service mindset.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Cisco CCNA/CCNP, CompTIA, CISSP).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities with a customer-first mindset.
• Experience with enterprise IT infrastructure and end user device management.
• Familiarity with Continuous Improvement (CI) principles and ability to apply them in daily work.
• Diverse hands-on experience with technologies and vendors.

Responsibilities

• Monitor system and device performance, troubleshoot technical issues, and implement upgrades or patches.
• Ensure systems and devices comply with organizational policies and industry standards.
• Collaborate with IT teams and stakeholders to deliver technology solutions that meet business needs.
• Document system and device configurations, procedures, and processes.
• Support disaster recovery, business continuity planning and Cyber Incident response planning.
• Identify opportunities for process optimization and contribute to Continuous improvement across IT operations.
• Proud of keeping shared IT equipment well sorted.
• Contribute to and alignment with Group IT technical, process and procedural standards
• Deliver outstanding customer service by prioritizing user experience and responsiveness in all technical interactions.
• Strong troubleshooting skills of software, hardware and other technology equipment.
• Deploy, and maintain IT infrastructure, including servers, storage, networking, cloud and security platforms. Responsible for local site racking and stacking
• Manage the lifecycle of end user devices (desktops, laptops, mobile devices, peripherals), including deployment, configuration, and support.
• Contribute to improvements to asset management.

Skills

Analytical skills

Problem solving

Customer-focused

IT infrastructure

End-user devices

CI principles

Vendor management

Education

Bachelor's degree

Certifications

Tools

Hyper-V

Veeam

Teams Telephony

ABM management

PLC Networks

Job description

Site: Cleveland, OH - 17000 Saint Clair, Cleveland OH 44110

Position Summary

The Technology engineer ensures that the organization’s IT infrastructure and end-user technology are reliable, secure, well-managed, and fit for business use. The role provides responsive, customer-focused technical support and serves as a dependable partner to internal teams by resolving issues, improving service delivery, and enabling users to work effectively. In line with the organization’s Continuous Improvement (CI) culture, this position actively identifies opportunities to simplify processes, strengthen technology operations, and enhance the overall user experience. Success requires a combination of strong technical capability, service ownership, and practical business awareness so that IT systems support day-to-day operations while contributing to wider strategic goals.

Technology Engineers work as part of a broader team to provide resilient coverage and scalable support. Individual team members may develop deeper expertise in specific areas such as end-user device management, infrastructure, security, manufacturing applications, or Microsoft 365, while still contributing across the wider technology environment. The position helps protect business continuity and support future growth through disciplined system management, proactive performance improvement, and consistent application of operational best practices.

This role will suite an individual with formal IT knowledge who wants to have a wider experience and exposure to technology.

We’re building a team that strives to be “unnecessarily responsible”, if you enjoy hands‑on problem solving, learning about technology and looking for way to improve, this role is for you!

Key Responsibilities

Monitor system and device performance, troubleshoot technical issues, and implement upgrades or patches.

• Ensure systems and devices comply with organizational policies and industry standards.
• Collaborate with IT teams and stakeholders to deliver technology solutions that meet business needs.
• Document system and device configurations, procedures, and processes.
• Support disaster recovery, business continuity planning and Cyber Incident response planning.
• Identify opportunities for process optimization and contribute to Continuous improvement across IT operations.
• Proud of keeping shared IT equipment well sorted.
• Contribute to and alignment with Group IT technical, process and procedural standards
• Deliver outstanding customer service by prioritizing user experience and responsiveness in all technical interactions.
• Strong troubleshooting skills of software, hardware and other technology equipment.
• Deploy, and maintain IT infrastructure, including servers, storage, networking, cloud and security platforms. Responsible for local site racking and stacking
• Manage the lifecycle of end user devices (desktops, laptops, mobile devices, peripherals), including deployment, configuration, and support.
• Contribute to improvements to asset management.

Required Minimum Qualifications/Competencies

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Cisco CCNA/CCNP, CompTIA, CISSP).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities with a customer-first mindset.
• Experience with enterprise IT infrastructure and end user device management.
• Familiarity with Continuous Improvement (CI) principles and ability to apply them in daily work.
• Diverse hands‑on experience with technologies and vendors.

Preferred Qualifications/Experience

• Hyper-V
• Backup Solution (Veeam)
• Teams Telephony & Video Conferencing rooms
• iPhone / iPad management via ABM
• Manufacturing and business‑critical applications and software
• PLC Networks & supporting software
• Scripting and Programming (Powershell, Python, SQL)
• This role requires routine presence on the production floor for training delivery, observations, audits, and validation.
• May be required to lift materials, stand for extended periods, or operate within high‑paced manufacturing areas.

What we offer you

We offer more than a job; we offer a powerful sense of purpose. At Team Wendy, we’re united by a mission to protect lives and driven by our #FIERCE values. And we back it all up with a great set of benefits designed to support your wellbeing, growth and success.

>Make Work Matter - Every contribution you make, whether you’re building helmets, designing innovations, or supporting operations helps make life saving products for those who protect us.

>Continuous improvement mindset - Our unique Strengthen System underpins everything we do. It’s how we challenge ourselves to improve processes, solve problems and deliver better outcomes every day. Your ideas and initiative will be valued and supported.

>Career growth opportunities - Make Work Matter for your future by taking advantage of ongoing training, education and mentorship designed to help you grow in your career.

>Competitive pay and benefits - including a paid winter holiday shutdown.

>Awards and recognition programs - Be celebrated for your contributions with awards and swag recognizing your impact and commitment to our mission.

>Clean, modern workspaces – enjoy a safe and clean work environment.

>Uniform and swag envy - gear up with apparel that shows your pride in the mission.

We are a world leader in protective equipment, with a reputation for innovative design, high-performance quality and specialist materials expertise. Our two brands, Avon Protection and Team Wendy, supply our respiratory and head protection portfolio to customers across the globe from our manufacturing sites in the UK and North America. At Avon Technologies, we recognize that our success relies on the collective efforts of our talented team. As an organization, we welcome individuals who embody our #FIERCE company values - fearlessness, integrity, excellence, resilience, collaboration, and the ability to execute.

We offer a comprehensive benefits package that includes the following:

• Flexible Schedule
• Earn more as you build skills and broaden your contribution through our structured career progression pathway
• Generous paid time off
• Competitive Compensation Package
• Learning and Development Opportunities
• Bonus Plan
• Employee Stock Purchase Plan
• 401k Matching
• Tuition Reimbursement Program
• Supplemental plans
• Company-paid life and AD&D

This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the job requirements, management reserved the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.
U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens.
To comply with these laws, and in conjunction with the review of candidates for those positions within Avon that may present access to export controlled technical data, Avon must assess employees' U.S. person status, as well as citizenship(s).
The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. The decision whether or not to file or pursue an export license application is at Avon's sole election.

Must be legally authorized to work in country of employment without a sponsorship for employment visa status (e.e. H1B status).

The anticipated salary for candidates who will work in Cleveland, OH is $50,000 - $65,000 ANNUALLY. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, type and years of experience within the industry, education, etc.