Inside Sales Specialist

freudenberg; Plymouth (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Freudenberg is seeking a customer-facing professional to support aerospace customers through the sales process, manage inquiries to orders, and prepare quotations. You will collaborate with Sales, Product Marketing, and Supply Chain, maintain CRM/ERP data, and assist with contracts and logistics, emphasizing accuracy and outstanding service.

In this role, you will drive customer satisfaction by ensuring timely responses, precise pricing, and clear documentation, while coordinating with internal

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or related field; equivalent combination of education and experience.
• Experience in manufacturing, aerospace, industrial, technical sales support, customer service, or other customer-facing environment.
• Hands-on experience using CRM, ERP, and business management systems to support commercial activities.
• Strong attention to detail with ability to manage multiple priorities with high accuracy.
• Excellent communication, organization, and follow-up skills with commitment to outstanding customer service.
• Analytical and problem-solving abilities to identify solutions and support informed decisions.
• Proficiency with Microsoft Office, especially Excel; familiarity with engineering drawings or aerospace requirements is a plus.

Responsibilities

• Serve as the primary contact for aerospace customers throughout the sales process.
• Manage the inquiry-to-order process from initial contact through order placement.
• Prepare and maintain customer quotations, pricing proposals, and commercial documentation.
• Coordinate with Sales, Product Marketing, Supply Chain, and other internal teams to deliver exceptional customer experiences.
• Maintain accurate customer, pricing, and sales data within CRM, ERP, and other systems.
• Support contract administration activities, including pricing agreements and terms, and logistics documentation.
• Proactively follow up on quotations, sample requests, and new business opportunities to drive revenue.

Skills

CRM systems

ERP systems

Customer service

Sales support

Excel proficiency

Detail oriented

Communication skills

Organizational skills

Problem solving

Education

Bachelor's degree in Business, Sales, Marketing, or related field

Tools

CRM software

ERP software

MS Office

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• Serve as the primary point of contact for aerospace customers, providing responsive and professional support throughout the sales process.
• Manage the inquiry-to-order process, ensuring customer requests are handled accurately and efficiently from initial contact through order placement.
• Prepare and maintain customer quotations, pricing proposals, and commercial documentation that support business growth.
• Coordinate with Sales, Product Marketing, Supply Chain, and other internal teams to deliver exceptional customer experiences and timely solutions.
• Maintain accurate customer, pricing, and sales data within CRM, ERP, and other business systems.
• Support contract administration activities, including pricing agreements, commercial terms, and logistics-related documentation.
• Proactively follow up on quotations, sample requests, and new business opportunities to help drive revenue and strengthen customer partnerships.

Qualifications:

• Bachelor's degree in Business, Sales, Marketing, or a related field, or an equivalent combination of education and experience.
• Experience in manufacturing, aerospace, industrial, technical sales support, customer service, or another customer-facing business environment.
• Hands-on experience utilizing CRM, ERP, and business management systems to support commercial activities.
• Strong attention to detail with the ability to manage multiple priorities while maintaining a high level of accuracy.
• Excellent communication, organization, and follow-up skills with a commitment to delivering outstanding customer service.
• Analytical and problem-solving abilities that help identify solutions and support informed business decisions.
• Proficiency with Microsoft Office applications, particularly Excel; familiarity with engineering drawings, technical documentation, or aerospace industry requirements is a plus.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK General Partnership