Inside Sales Specialist

K&L Microwave LLC; Northwood (MD); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

401(k) plan with employer contrib.

Medical, dental, vision insurance

Paid time off & holidays

Wellness programs

Job summary

Dover is hiring an Inside Sales professional to interface with customers for quotations and inquiries, coordinating with Operations for order updates. The role includes managing CRM/ERP data, supporting customer meetings, and ensuring timely communication of status and production progress.

The candidate should have 2–4 years in customer service within a manufacturing environment and strong written/spoken communication.

Qualifications

• High School Diploma or GED is required.
• 2–4 years of direct customer service experience.
• Clear verbal and written communication skills.
• Experience in planning, directing, and coordinating quotations.
• Manufacturing environment experience, electronics a plus.

Responsibilities

• Create quotations for customers and follow up on leads.
• Manage accounts and opportunities in CRM system.
• Oversee customer online supply chain portals for quotes and orders.
• Support in-person and remote customer meetings.
• Interface with Engineering for technical evaluations and accurate part quoting.
• Communicate production updates to customers on open orders.

Skills

Communication

Attention to detail

Problem solving

Interpersonal skills

Multi-project management

Education

High School Diploma or GED

Tools

CRM systems

ERP systems

Microsoft Office

Job description

Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission‑critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK; Criteria Labs, Austin, TX; Dow‑Key Microwave, Ventura, CA; Pole/Zero, West Chester, OH; Espy, Austin, TX; and K&L Microwave, Salisbury, Maryland and Dominican Republic. Our expertise is the design and manufacture of communications‑based specialty products – engineered components and subsystems – for demanding military, space, commercial aerospace/industrial, and telecom infrastructure applications where function and reliability are crucial.

POSITION OVERVIEW

The primary function of this role is to interface with customers, in support of Business Development, regarding requests for quotations, product inquiries, and general sales inquiries. This function also needs to work closely with Operations to provide existing sales order updates.

Essential Duties and Responsibilities: Inside Sales Functions

• Creation of quotations for customers
• Creation and follow‑up on leads from customers
• Managing accounts and opportunities in Customer Relationship Management (CRM) system
• Managing customer online supply chain portals – specific to quotation and order status requirements
• Supporting in‑person and remote customer meetings
• Interfacing with Engineering for technical evaluations
• Understanding part topologies to support accurate quoting
• Creating part numbers in Enterprise Resource Planning (ERP) system
• Working with Operations to ensure production updates are communicated to customers in response to open‑order status requests
• Supporting customer order expedite requests

QUALIFICATIONS SUMMARY

• High School Diploma or GED
• 2-4 years’ direct customer service experience
• Clear Verbal and Written communication skills
• Experience in planning, directing, and coordinating quotations
• Must have experience in a manufacturing environment, with electronics experience being a plus
• Must meet the knowledge, skills, and abilities listed

Knowledge, Skills and Abilities

• Must have strong attention to detail
• Must be able to analyze and solve complex problems
• Must have excellent interpersonal and communication skills
• Must have expertise in Microsoft Office Suite products, specifically Word, Excel, PowerPoint
• Must have the ability to plan and manage multiple projects at once
• Ability to read, analyze and interpret contracts, technical procedures, and/or governmental documents
• Ability to learn and operate effectively in CRM and ERP applications
• Ability to thrive in a dynamic, high-pace environment

Pay Range

USD 23 - 26 Hourly

Benefits For This Position Include

• A 401(K) Savings Plan With Employer Contributions
• Medical, Dental And Vision Insurance
• Wellness Programs
• Health Savings Account, Health Care And Dependent Care Flexible Spending Accounts
• Company Paid Short‑Term Disability And Long‑Term Disability
• Company Paid Employee Basic Life And Ad&D Insurance
• Supplemental Employee And Dependent Life Insurance
• Optional Accident, Hospital Indemnity And Critical Illness Insurance
• Adoption, Surrogacy, And Fertility Benefits And Assistance
• Commuter Benefits
• Parental, Military, Jury Duty, And Bereavement Leaves Of Absence
• Paid Time Off, Including Up To 10 Paid Holidays Per Calendar Year Based Off Schedule, Paid Vacation Days, 40 Paid Sick Leave Hours Annually Or As Provided Under State And Local Paid Sick Leave Laws, Tuition Assistance
• Business Travel Services
• Employee Discounts
• A Child Employee Assistance Program That Includes Company Paid Counseling Sessions And Legal Services

Eligibility For Benefits Is Governed By Applicable Plan Documents And Policies

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

We Are Dover, Dover is a diversified global manufacturer and solutions provider. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach, our team takes an ownership mindset, collaborating with customers to redefine what's possible.