Inside Sales Specialist

Esler Companies; Northborough (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Paid Time Off

Paid Holidays

Paid Volunteer Time

Tuition Reimbursement

Job summary

Esler Companies, Renewal by Andersen’s Massachusetts operation in Northborough, is seeking an Inside Sales Specialist. You will re-engage homeowners who showed interest but did not schedule a consultation, addressing questions and guiding them toward the next step with urgency and care.

We value thoughtful communicators who listen, overcome objections, and stay organized while meeting appointment goals. Base pay plus performance bonuses drives earnings in the $60k–$80k range.

Qualifications

• Minimum 1 year in call center, customer service, sales, telemarketing, or appointment setting.
• Clear, confident communication and active listening.
• Ability to handle objections and maintain professionalism.
• Self-directed with strong organization and goal focus.

Responsibilities

• Contact homeowners who did not schedule during initial conversation.
• Understand concerns and re-engage interest with clear information.
• Address objections, answer questions, and inform homeowners about products and services.
• Set appointments with homeowners and Sales Consultants.
• Document conversations and follow-up activity accurately.
• Work toward appointment-setting and performance goals with urgency.
• Participate in coaching, training, and team development.
• Follow Inside Sales Center policies and procedures.
• Support additional responsibilities as business needs change.

Skills

Call center experience

Sales experience

Communication skills

Objection handling

Time management

Job description

Overview

At Esler Companies | Renewal by Andersen every conversation matters. We are hiring an Inside Sales Specialist who knows how to turn a missed moment into a meaningful next step for a homeowner.

This role is for someone who moves quickly, listens closely, and follows through with care. You will re-engage with homeowners who already showed interest in Renewal by Andersen but did not schedule during their first conversation. Your job is to understand what held them back, answer questions clearly, and help them decide whether a consultation is the right next step.

We are looking for a thoughtful communicator who can bring urgency, honesty, and respect to every call. If you can balance confidence with curiosity, and goals with genuine service, this could be a strong fit.

Why Esler Companies

At Esler, culture is not a poster on the wall. It shows how we treat people, how we solve problems, and how we follow through. You will be part of a team that takes the work seriously without losing the human side of it. We care about results, and we care about how those results are earned. That means clear communication, real accountability, strong coaching, and a shared commitment to doing right by homeowners and teammates.

Average annual earnings range from $60,000-$80,000, including base pay and performance-based bonuses.

Responsibilities

• Contact homeowners who did not schedule during their initial conversation.
• Understand their concerns and identify opportunities to re-engage interest.
• Address objections, answer questions, and help homeowners feel informed about our products and services.
• Set appointments with the homeowner and our Sales Consultants.
• Document conversations and follow-up activity accurately.
• Work toward appointment-setting and performance goals with urgency and accountability.
• Participate in coaching, training, and team development with an open, growth-minded approach.
• Follow Inside Sales Center policies and procedures.
• Support additional responsibilities as business needs change.

Qualifications

• At least one year of experience in call center, customer service, sales, telemarketing, or appointment setting roles preferred.
• Clear, confident communication and strong listening skills.
• Ability to confidently handle objections and navigate challenging conversations.
• A self-directed approach and comfort working toward measurable goals.
• Strong organization and follow-through.
• Comfort using multiple systems and learning new tools.
• Adapt quickly while maintaining accuracy, professionalism, and care.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.

Esler Companiesis the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer.

We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Posted Salary Range

USD $60,000.00 - USD $80,000.00 /Yr.