Inside Sales Specialist

Airgas; Duluth (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Tuition assistance

Paid holidays

Vacation and sick time

Early access to benefits

Job summary

Airgas is hiring for an Inside Sales Specialist in Duluth, GA, offering a base salary plus bonus opportunities. The role emphasizes building and maintaining customer relationships, growing the sales pipeline, and achieving gross margin goals through outbound and inbound customer engagement.

You will leverage SAP and Salesforce to document quotes, orders, and customer insights, collaborating with Regional Managers and store personnel to optimize portfolio performance.

Qualifications

• High School Diploma or GED required.
• Prior sales experience or customer service at Airgas.
• Strong self-motivation and teamwork.
• Excellent communication and negotiation skills.
• Ability to travel occasionally.
• College degree preferred.
• Industrial distribution or knowledge of PPE, Welding and Gases preferred.

Responsibilities

• Maintain and grow the sales pipeline through outbound and inbound calls.
• Grow existing customer relationships and drive gross margin through proactive outreach.
• Document quotes and orders in SAP; manage returns and credits with accuracy.
• Use Salesforce.com for sales planning and customer profiling; log insights.
• Collaborate with Sales Managers to improve communication and portfolio planning.
• Participate in team meetings and mentor peers as needed.

Skills

Sales experience

Customer service

Communication

Negotiation

Team player

Proactive outreach

Education

High School Diploma or GED

College degree preferred

Tools

Salesforce

SAP

Job description

## Inside Sales SpecialistApply: Hybrid: Duluth, GA (SAF): Full time: Posted Today: R10102237R10102237 Inside Sales Specialist (Open)Location:Duluth, GA (SAF) - Warehouse## How will you CONTRIBUTE and GROW?We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. # At Airgas, we **RESPECT**, **HONOR** and **VALUE** diversity. # Airgas is Hiring for a Inside Sales Specialist in Duluth, GA**!** # ***We are looking for you !*** * Base salary plus bonus opportunities!* **Comprehensive Family Benefits:** Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.* **Support for Parents:** We offer up to 14-week paid child birth benefits to support growing families.* **Future Security:** 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.* **Early Access:** Your benefits start after just 30 days of employment. Total Access Specialists/Senior Account Specialists generate and maintain sales, gross profit growth and new account activation through **dedicated outreach and engagement** with customers predominantly through the telephone. This is achieved through maintaining and growing existing customer sales volume; **connection** with prospective customers to gain new account business; and active pipeline management. Effective collaboration with Regional Company District Managers, Store Personnel and field colleagues is critical. The Specialist / Senior Account Specialist will grow the business to achieve title promotion levels as illustrated in the Total Access Career Paths document. The Total Access Specialist / Senior Account Specialist will **cultivate existing customer relationships**, **support gross margin growth**, and **achieve** new customer attainment by managing a **portfolio** of customers and prospects that comprises the Associate’s **“Portfolio”** which includes all accounts assigned in SAP to the Associate’s ER salesman code. Business will be gained through **thoughtful** customer touch; **collaborative negotiation**; and **thoughtful portfolio strategy** using the company’s CRM system. **What you’ll bring to the team:**• **Safety is a shared core value for all team members**.• **Support company values and practices**, including important learning opportunities assigned annually through Airgas University detailing specific guidance around Safety, IT Security, Antitrust - Global Competition Principles and Practices, Avoiding Fraud, etc.• Make outbound telephone calls to stay connected with existing customers and **welcome** new account prospect opportunities. **We value proactive outreach** to support the achievement of key gross margin growth goals. Manage your **portfolio** effectively by **connecting** with customers at regular intervals (monthly). **Ideally, you'll spend around 40% of your time engaging** with customers on the phone.• Receive inbound phone calls from customers, providing courteous, professional service to ensure an exceptional experience.• **Guide conversation paths through collaborative negotiation** of fair pricing while **supporting Airgas value and growth**.• Attend training sessions offered to remain current on product knowledge, market insights, sales skills, software changes, and new procedures. Continue to enhance these skills through self-study and **supportive coaching sessions**.• Use the company’s enterprise resource planning system, SAP, to document sales quotes and orders. **Apply clear operational practices** provided by the training team.• Accommodate customer returns and credits **attentively**. **Partner** with the BSC Credit Department to maintain accurate accounts so that payment details reflect correctly.• Use the company’s CRM system, Salesforce.com, as a sales planning tool. This includes **building comprehensive customer profiles** by logging contact details and capturing key insights such as industry, employee count, and **partner landscape**. Use the opportunity feature to manage retention and growth for each customer. Aggregated opportunities should support daily goals to maintain a healthy sales pipeline. Document cases that illustrate where business is at risk or has been lost **to foster continuous improvement**.• Utilize value-added tools such as e-market capabilities, airgas.com, marketing materials, and the Field Specialist Network when **beneficial** to meet customer needs.• **Partner** with Sales Managers to **grow your communication strengths through collaborative coaching**.• **Collaborate on budgeting and portfolio planning**.• Assist with **welcoming**, training, or mentoring peers upon request.• Be an **engaged, supportive participant** in Team and Departmental Meetings.• Perform all other position-related **contributions as needed**.## \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_## ## Are you a MATCH?## **Required Qualifications:** • High School Diploma or GED equivalent required • Prior sales experience/customer service at Airgas • Strong self-motivation • Ability to interact well with others • Able to work well as a member of a team • Excellent communication and negotiation skills • Ability to work independently and under pressure to meet deadlines • Occasional travel required • College degree preferred • Industrial distribution or knowledge of PPE, Welding and Gases preferred