Inside Sales /Service Writer

REIC; Hermiston (OR); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision coverage

401(k) with company match

3 weeks PTO and paid holidays

Ongoing professional development

Volunteer opportunities

Family-style culture

Job summary

A national equipment rental company in Hermiston, OR is seeking an Inside Sales/Service Writer to support customer service and sales activities. This hybrid role involves managing parts inventory and service orders while assisting customers both in-person and over the phone. The ideal candidate will have strong communication skills, experience in customer service, and attention to detail. The position offers competitive salary, health benefits, and professional development opportunities.

Qualifications

• Strong customer service and sales experience.
• Excellent communication and relationship-building skills.
• High-level proficiency in POR system preferred.
• Mid-to-high Excel spreadsheet skills required.
• Attention to detail and organizational skills needed.
• Experience in equipment rental preferred.

Responsibilities

• Support sales at the front counter while managing inventory.
• Answer incoming calls and assist customers in person.
• Create and close purchase orders for rental equipment.
• Order parts for internal repairs and manage inventory.
• Research vendor resources for parts breakdowns.

Skills

Strong customer service experience

Excellent communication skills

High-level proficiency in POR system

Mid-to-high Excel skills

Attention to detail

Ability to manage multiple tasks

Job description

REIC Rentals is seeking a driven, detail-orientedInside Sales/Service Writer to join our growing team in Hermiston, OR.

This hybrid role serves as the central link between customers, the service department, and daily store operations. You'll support sales at the front counter while managing parts inventory, service orders, and cost controls behind the scenes.

If you're looking for a role where you can combine customer service, sales, parts management, and operational impact - this is it.

About REIC Rentals

REIC Rentals is a nationally recognized leader in specialty and general equipment rentals with 55+ locations across North America. We operate under trusted brands including Aim High Rentals, Midway Rental, Pro Rentals & Sales, Excavator Rental Service, and Black Mountain Rental.

We deliver reliable equipment, elite service, and meaningful career growth opportunities.

What You'll Do

Customer & Sales Support

• Answer incoming calls, reservations, and dispatch requests
• Assist customers in person and over the phone
• Recommend safe, appropriate rental equipment
• Negotiate rental rates to maximize profitability
• Maintain accurate rental transactions and inventory counts
• Walk the yard daily to stay familiar with equipment status
• Load/unload equipment as needed
• Keep the counter, showroom, and yard organized

Service Writing & Parts Management

• Take customer calls for rental equipment issues
• Create and close purchase orders
• Order parts for internal repairs
• Enter accurate parts and labor data into POR system
• Manage parts inventory, stocking levels, and pricing schedules
• Oversee parts profit margins and cost controls
• Administer manufacturer and internal warranty claims
• Ensure on-time delivery of parts and manage shipping decisions
• Conduct periodic inventory counts and manage stale inventory
• Research vendor resources and obtain parts breakdowns

Measures of Performance

• Parts profit margin
• Inventory value vs. company goals
• Inventory accuracy
• On-time parts deliveries
• Accuracy of parts acquisition
• Operational efficiency in service workflow

What We're Looking For

• Strong customer service and sales experience
• Excellent communication and relationship-building skills
• High-level proficiency in POR system (preferred)
• Mid-to-high Excel spreadsheet skills
• Strong attention to detail and organizational skills
• Experience in equipment rental, construction, or heavy equipment environment preferred
• Ability to manage multiple tasks in a fast-paced setting
• Clean driving record
• Innovative thinker with problem-solving ability
• Ability to assist in development and management of budgets

You'll Also Be

• A motivated, reliable team player
• Comfortable working independently with minimal supervision
• Adaptable in both retail counter and operational shop environments
• Willing to cross-train and train others in parts procedures

Why You’ll Love REIC Rentals

• Competitive salary + bonus opportunities
• Health, dental, and vision coverage for you and your family
• 401(k) with company match after 60 days
• 3 weeks PTO + 9 paid holidays
• Ongoing professional development and leadership training
• Company-paid volunteer opportunities
• A supportive, family-style culture where your ideas and leadership matter

Apply today and help keep our equipment - and our customers - moving.

REIC Rentals
Reliable Equipment. Elite Service. Real Career Growth.

REIC Rentals is NOT open to 3rd party solicitation

REIC and all affiliates operate as drug-free environments, which includes marijuana. A pre-employment drug screening that tests for THC and other drugs, as well as a full background check, is required of all newly hired employees.