Inside Sales & Service Representative

Rh Showroom; Norcross (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company contributions

Paid vacation and holidays

Profit-sharing program

Tuition benefits

Job summary

Hajoca Corporation, operating as Cowan Supply in Norcross, GA, seeks an Inside Sales & Service Representative to close sales, support customers, and grow revenue at the Profit Center. The role emphasizes customer focus, order processing, and cross-selling opportunities.

Ideal candidates have 1 year in customer service or sales, solid product knowledge, and strong communication abilities. We offer benefits, ongoing training, and a team‑oriented environment at Hajoca’s Norcross location.

Qualifications

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center preferred.
• Strong communication and active listening skills are essential.
• Ability to analyze customer data and maintain records in Outlook/Excel.

Responsibilities

• Meet or exceed sales targets set by the Manager.
• Process Sales Orders and Bids from telephone sales.
• Assist customers who pick up orders at the Profit Center.
• Grow sales with existing customers and develop new ones.
• Identify opportunities for value-added services and articulate solutions.
• Resolve customer problems promptly and maintain satisfaction.
• Support Counter and Outside Sales activities as part of the Profit Center team.
• Flag potential credit risks to the Manager and Credit Manager.
• Complete required safety and compliance training.

Skills

Customer service

Inside sales

Upselling

Relationship building

Prospecting

English communication

Tools

Microsoft Office

Job description

Cowan Supply, 6515 McDonough Dr., Norcross, Georgia, United States of America

Job Description

Posted Friday, July 10, 2026 at 5:00 AM | Expires Tuesday, September 1, 2026 at 4:59 AM

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

Cowan Supply is one of those trade names and is looking for an Inside Sales & Service Representative at their Norcross, GA location.

About the Role

We’re looking for an enthusiastic, customer‑oriented professional who can close sales, build lasting relationships, and support our profit center. Your responsibilities will include:

• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Qualifications

Required:

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center preferred.

Preferred skills and abilities:

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and listening skills.
• Show product knowledge to answer customer questions and identify opportunities to upsell or cross‑sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Ask probing questions to understand customer needs and overcome objections by recommending profitable solutions, explaining our value-added services, and closing the sale.
• Collaborate with co‑workers and inspire teamwork.
• Learn and operate the computer‑related systems used to process orders.
• Operate warehouse material‑handling equipment.
• Read, write, speak, and understand English.
• Perform basic arithmetic operations using whole numbers, fractions, and decimals.

Benefits

Our culture is well‑suited for exceptional people who use their talents to drive business and want to share in the financial success of their efforts. In addition to a competitive starting wage, we offer a Profit‑Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. We also provide:

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre‑tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to part‑time team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service
• 401(k) with company contributions
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws.

Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

We are a drug‑free workplace. Employment is contingent upon pre‑employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.

Cowan Supply, 6515 McDonough Dr., Norcross, Georgia, United States of America