Inside Sales & Sales Support Coordinator

EASTERN DATACOMM INC; Hackensack (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Opportunity for growth within a rapidly expanding company

Benefits package including PTO and healthcare options

Job summary

EASTERN DATACOMM INC, located in Hackensack, NJ, is seeking an Inside Sales & Sales Support Coordinator to support our sales team and enhance customer relations. The coordinator will be responsible for generating leads, coordinating sales activities, and managing customer communications.

This role requires strong communication skills, a focus on customer service, and the ability to manage multiple priorities. Opportunities for growth within a rapidly expanding company are provided, along with a competitive compensation package including benefits.

Qualifications

• 2+ years of inside sales, sales support, customer service, or account coordination experience.
• Experience in security, technology, telecommunications, networking, or construction-related industries is a plus.
• Strong attention to detail and follow-through.

Responsibilities

• Support outside sales representatives with quotes, proposals, and customer communications.
• Proactively contact customers and prospects to identify opportunities and generate leads.
• Assist with outbound sales campaigns and customer outreach initiatives.

Skills

Strong communication skills

Organizational skills

Customer relationship management

Sales support experience

Tools

Microsoft Office

CRM systems

Job description

Eastern DataComm is a fast-growing technology integrator specializing in physical security, network infrastructure, cybersecurity, communications, and life safety solutions. We are seeking a motivated and organized Inside Sales & Sales Support Coordinator to help drive sales growth, support our outside sales team, and strengthen customer relationships.

This role is ideal for someone who enjoys working with customers, generating opportunities, coordinating sales activity, and helping move deals from prospecting through proposal and close.

Key Responsibilities

• Support outside sales representatives with quotes, proposals, follow-up, and customer communications
• Proactively contact customers and prospects to identify opportunities, schedule meetings, and generate leads
• Follow up on open quotes, proposals, and inactive opportunities
• Assist with outbound sales campaigns and customer outreach initiatives
• Coordinate with vendors and distributors to obtain pricing, product availability, and lead times
• Manage and update opportunities, contacts, and activities within the CRM system
• Help prepare customer presentations, bid documents, and sales materials
• Work closely with operations and project management teams to support smooth project handoffs
• Assist with recurring revenue opportunities including service agreements, monitoring, support, and managed services
• Help identify cross-sell opportunities across security, networking, communications, and infrastructure solutions
• Support customer retention efforts through regular follow-up and relationship management
• Maintain organized sales documentation and administrative support for the sales department

Qualifications

• 2+ years of inside sales, sales support, customer service, or account coordination experience
• Strong communication and relationship-building skills
• Highly organized with the ability to manage multiple priorities
• Comfortable making outbound calls and customer follow-up
• Strong attention to detail and follow-through
• Proficient with Microsoft Office and CRM systems
• Experience in security, technology, telecommunications, networking, or construction-related industries is a plus

What We’re Looking For

• Self-motivated and energetic personality
• Someone who enjoys supporting sales growth and customer engagement
• Strong team player who works well across departments
• Ability to thrive in a fast-paced environment
• Professional communication skills with customers, vendors, and internal teams

What We Offer

• Competitive compensation
• Opportunity for growth within a rapidly expanding company
• Collaborative and supportive team environment
• Exposure to leading security, networking, and communications technologies
• Benefits package including PTO and healthcare options

About Eastern DataComm

Eastern DataComm delivers integrated solutions across physical security, network infrastructure, cybersecurity, communications, and emergency notification systems. Our core-to-edge approach helps organizations create safer, smarter, and more connected environments across education, commercial, healthcare, and public sector markets.