Inside Sales Representative (WHL)

U.S. Tsubaki Power Transmission, LLC; Wheeling (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off (PTO)

401(k) match and profit sharing

Life insurance

Education reimbursement

Job summary

U.S. Tsubaki Power Transmission, LLC in Wheeling, Illinois, is seeking a Customer Service Representative to manage customer accounts and ensure high satisfaction levels. Responsibilities include handling requests, communicating with operations, and supporting outside sales teams.

This role requires 3-5 years of customer service experience in a manufacturing setting and strong communication skills. U.S. Tsubaki offers competitive compensation, health benefits, paid time off, and a 401(k) plan.

Qualifications

• 3-5 years of advanced level Customer Service experience preferably in a manufacturing environment.
• Strong customer focus and negotiation skills.
• Minimum High School Diploma; Associate's degree preferred.

Responsibilities

• Manage customer accounts to increase satisfaction and sales.
• Handle customer requests, including quotes and orders.
• Communicate customer requirements to Operations & Engineering.

Skills

Customer Service experience

Strong customer focus

Knowledge of order entry systems

Strong verbal and written communications

Microsoft Office programs proficiency

Technical orientation

Multi-tasking ability

Bilingual (Spanish)

Education

High School Diploma

Associate’s degree

Tools

QAD

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the “Best Value” supplier in the industry.

Essential Duties and Responsibilities

• Responsible for managing customer accounts with objectives to increase customer satisfaction, gross margin and sales.
• Handles customer request including quotes, orders, follow-up and delivery information.
• Solves various customer matters, issues credits, debits and authorizes return goods.
• Communicates customer requirements to Operations & Engineering.
• Monitors price inventory agreements.
• Supports members of the outside sales team.
• Works well in a team environment to solve customer issues.
• Communicates issues and problems with management in a timely manner.
• Maintains superb attention to details.
• Maintains detailed documentation to support decision and ensure continuity of service.

Requirements

• 3-5 years of advanced level Customer Service experience preferably in a manufacturing environment.
• Strong customer focus - able to listen carefully to identify customer requirements and negotiate mutually beneficial solutions.
• Knowledge of order entry / enterprise systems, preferably QAD.
• Minimum High School Diploma (Associate’s degree preferred)
• Strong ability to clearly articulate verbal and written communications.
• Demonstrated knowledge of all Microsoft Office programs: Word, Excel, and Outlook.
• Must be technically orientated.
• Ability to multi-task and meet deadlines is critical.
• Bilingual (Spanish) is a plus, but not required.

Benefits and Compensation

U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance.

The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors.

Compensation details: 60000-60000 Yearly Salary

Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability

Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability