Inside Sales Representative - Waterworks

FORTILINE INC; Knoxville (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Time Off

Job summary

Reece USA is seeking an Inside Sales Representative for Fortiline Waterworks. You’ll work directly with customers to provide product recommendations, prepare quotes, process orders, check pricing and inventory, and resolve issues to keep customer operations running smoothly.

You’ll collaborate with Outside Sales and branch teammates, identify cross-sell and upsell opportunities, and deliver an exceptional customer experience while strengthening relationships and supporting sales growth.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in wholesale distribution or related business.
• Customer-first mindset and ability to build relationships.
• Ability to cross-sell and upsell opportunities.

Responsibilities

• Build relationships and drive sales growth with customers.
• Provide product recommendations, prepare quotes, process orders, and check pricing and inventory.
• Resolve issues to keep customer operations running smoothly.
• Collaborate with Outside Sales and branch teammates; identify cross-sell and upsell opportunities.

Skills

Customer-first mindset

Sales drive

Consultative approach

Attention to detail

Teamwork & flexibility

Problem-solving skills

Education

High school diploma or equivalent

Job description

Who We Are Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/

THE IMPACT YOU’LL MAKE

Build relationships. Find solutions. Drive sales. At Fortiline Waterworks, great customer service is more than answering questions—it’s about building trust, understanding customer needs, and helping our customers keep their businesses moving. As an Inside Sales Representative, you’ll play a key role in driving sales growth, supporting our Outside Sales team, and delivering an exceptional customer experience. You’ll work directly with customers to provide product recommendations, prepare quotes, process orders, check pricing and inventory, and resolve issues along the way. From identifying opportunities to cross-sell and upsell to following up after a sale, you’ll help strengthen customer relationships while contributing to the success of your branch. If you enjoy solving problems and turning customer needs into sales opportunities, this is your chance to put your sales skills into action and grow with Fortiline Waterworks.

WHAT YOU’LL BRING

• Customer-First Mindset: You’re passionate about helping customers and creating positive experiences that build lasting relationships.
• Sales Drive: You’re motivated to meet or exceed sales goals by identifying opportunities to cross-sell, upsell, and recommend additional products that meet customer needs.
• Consultative Approach: You ask the right questions, listen to customer needs, and recommend products and solutions that help get the job done.
• Attention to Detail: You understand the importance of accurate quotes, orders, pricing, and inventory information.
• Teamwork & Flexibility: You work closely with Outside Sales and branch teammates, stepping in where needed to keep operations running smoothly and customers taken care of.
• Problem-Solving Skills: You take ownership of customer questions and challenges, following through to find solutions and deliver on your commitments.

YOUR BACKGROUND

High school diploma or equivalent. At least 1 year of experience in wholesale distribution or a related business.

PHYSICAL AND MENTAL REQUIREMENTS

Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:

• Attendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.
• Physical Capacities – Lift up to 25 pounds on occasion, sitting and standing for extended periods.
• Operation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.
• Oral Communication Skills – Speaking, Speech Clarity, and Speech Recognition.
• Written Communication Skills – Writing, Reading and Written Comprehension, and Written Expression.
• Mental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management.

BENEFITS FOR FULL-TIME ASSOCIATES

Our commitment to excellent customer service is just part of our story. We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

• Medical and Dental Insurance
• Flexible Spending Accounts and Health Savings Accounts
• Company-paid Life Insurance
• Short Term Disability
• 401(k) Plan
• Paid Time Off (PTO) - plus paid holidays
• Parental Leave
• Voluntary benefits: Vision
• Long-term Disability
• Voluntary Life and AD&D Insurance
• Additional Voluntary Benefits through Corestream

DIVERSITY AND INCLUSION

We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.

Reece is an EEO/AA/Disability/Vets Employer.

ABOUT US

At Reece, we are dedicated to helping our customers build a stronger, safer, and more comfortable future. With over 100 years of customer-first focus, we empower our people to make an impact every day. Whether you’re helping our trade customers with essential products or supporting our network from the Dallas-based Support Center, you’ll be part of a team that thrives on innovation, collaboration, and a "get it done" attitude. Join us in improving lives through expert service, quality products, and a commitment to excellence across the plumbing, HVAC, Bath+Kitchen and waterworks industries.