Inside Sales Representative – Vespel Aerospace

DuPont; Valley View (OH); Hybrid; USD 52,000 - 70,000; Full time

Job summary

DuPont is seeking an Inside Sales Representative to support our Vespel aerospace business. This role partners with Key Account Managers to manage a portfolio of aerospace customers and serves as a primary commercial contact to drive customer satisfaction, operational excellence, and business growth.

Based in Valley View, OH, the role offers hybrid onsite work with focus on timely RFQs, quotations, pricing approvals, and customer documentation.

Qualifications

• 2+ years in inside sales, commercial operations, customer service, or account support within a B2B environment.
• Experience with RFQs, quotations, pricing, order management, and customer support.
• Familiarity with CRM and/or ERP systems (Salesforce, SAP, or similar).
• Strong communication, organization, and multitasking skills.
• Ability to collaborate across multiple functions and manage competing priorities.

Responsibilities

• Serve as the primary contact for assigned aerospace customers.
• Respond to pricing, RFQ, delivery, documentation, and order inquiries.
• Build strong customer relationships through responsive, solutions-focused support.
• Identify and support opportunities for account growth.
• Partner with Key Account Managers to support key aerospace customers.
• Coordinate quotes, pricing requests, customer documentation, and follow-up actions.
• Help ensure timely execution of commercial activities.
• Manage RFQs, quotations, pricing approvals, and sales support activities.
• Maintain accurate customer, pricing, and opportunity data within CRM and ERP systems.
• Support pipeline visibility and account activity tracking.
• Work with Supply Chain, Quality, Engineering, Finance, and Customer Service teams to resolve customer issues.
• Support delivery escalations, expedite requests, and documentation requirements.
• Drive timely communication and issue resolution.
• Manage customer documentation, NDAs, and commercial forms.
• Support credit and account-related processes.
• Ensure compliance with DuPont policies and business processes.

Skills

Inside sales

CRM experience

Communication skills

Multi-tasking

Team collaboration

Education

Bachelor's degree in Business, Engineering, Supply Chain, or related field

Tools

Salesforce

SAP

Job description

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

About the Role

DuPont is seeking an Inside Sales Representative to support our Vespel® aerospace business. This role partners with Key Account Managers (KAMs) while managing a portfolio of aerospace customers. You will serve as a key commercial contact, helping drive customer satisfaction, operational excellence, and business growth.

Location: Valley View, OH

What You'll Do

Customer & Account Management

• Serve as the primary contact for assigned aerospace customers.
• Respond to pricing, RFQ, delivery, documentation, and order inquiries.
• Build strong customer relationships through responsive, solutions-focused support.
• Identify and support opportunities for account growth.

Support Strategic Accounts

• Partner with Key Account Managers to support key aerospace customers.
• Coordinate quotes, pricing requests, customer documentation, and follow-up actions.
• Help ensure timely execution of commercial activities.

Sales Operations & Commercial Execution

• Manage RFQs, quotations, pricing approvals, and sales support activities.
• Maintain accurate customer, pricing, and opportunity data within CRM and ERP systems.
• Support pipeline visibility and account activity tracking.

Cross-Functional Problem Solving

• Work with Supply Chain, Quality, Engineering, Finance, and Customer Service teams to resolve customer issues.
• Support delivery escalations, expedite requests, and documentation requirements.
• Drive timely communication and issue resolution.

Compliance & Process Excellence

• Manage customer documentation, NDAs, and commercial forms.
• Support credit and account-related processes.
• Ensure compliance with DuPont policies and business processes.

Required Qualifications

• 2+ years of experience in inside sales, commercial operations, customer service, or account support within a B2B environment.
• Experience with RFQs, quotations, pricing, order management, and customer support.
• Familiarity with CRM and/or ERP systems (Salesforce, SAP, or similar).
• Strong communication, organization, and multitasking skills.
• Ability to collaborate across multiple functions and manage competing priorities.

Preferred Qualifications

• Account management experience with customer ownership responsibilities.
• Experience supporting aerospace, industrial, or technical products.
• Knowledge of pricing, quoting, and sales processes.
• Experience with opportunity management and pipeline tracking.
• Advanced Salesforce, SAP, CRM, or ERP proficiency.
• Bachelor's degree in Business, Engineering, Supply Chain, or a related field.

Why Join DuPont?

• Support leading aerospace customers and applications.
• Work closely with strategic account leaders.
• Develop commercial, customer-facing, and problem-solving skills in a global organization.
• Contribute to business growth while delivering an exceptional customer experience.

Work Location: Valley View, Ohio (onsite/hybrid based on business requirements).

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