Inside Sales Representative – Truck Tire

Continental Tire the Americas, LLC; Fort Mill (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Immediate Benefits

Paid Time Off

Tuition Assistance

Company vehicle

Employee Discounts

Sales Incentive Bonus Program

Employees 401k Match

Remote Work

Diverse & Inclusive Work Environment

Future Growth Opportunities

Job summary

Continental Tire the Americas, LLC is seeking an Inside Sales/Customer Service professional in Fort Mill, SC. You will be the primary contact for customers, processing orders via phone, email, ContiLink/EDI, and VMI systems from entry to invoicing.

Responsibilities include maintaining customer relationships, tracking order status, and ensuring accurate CRM records. Travel to customer sites may be required and a strong focus on service levels and problem resolution is essential.

Qualifications

• Bachelor’s Degree OR 2 years related professional experience
• Strong attention to detail and multitasking skills
• Microsoft Office knowledge/experience
• Salesforce knowledge

Responsibilities

• Handle inbound customer calls and meet department phone objectives
• Establish and maintain relationships with internal and external customers
• Provide daily feedback on order and inventory status via reports
• Travel to customer locations as needed
• Maintain accuracy of sales activities, customer information, and pipeline in CRM/Salesforce
• Review inventory and coordinate with logistics to ensure timely shipments
• Research and resolve billing/shipping errors and identify root causes
• Maintain product and policy knowledge
• Assist in other duties as required

Skills

Attention to detail

Multitasking

Microsoft Office

Salesforce

Education

Bachelor’s Degree OR 2 years related professional experience

Tools

CRM systems (Salesforce)

Job description

Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 76,000 people in 54 countries and markets.

Tire solutions from the Tires group sector make mobility safer and smarter. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental has been delivering top performance for more than 150 years and is one of the world’s largest tire manufacturers. In fiscal 2025, the Tires group sector generated sales of 13.8 billion euros. Continental’s tire division currently employs around 53,000 people worldwide and has 19 production and 16 development sites.

Are you ready to shape the future with us?

HOW YOU WILL MAKE AN IMPACT

Hours: 9am – 6pm ET, Monday – Friday

This position supports sales for our Truck Tire group. You will be a primary contact for our customers in the field as well as our Sales Managers. You will process and manage customer orders via phone, e-mail, ContiLink/EDI, and VMI ordering systems from order creation to customer invoicing. This includes order entry, stock allocation, ContiLink / EDI management and delivery note creation.

• Handle inbound customer calls. Must meet stated department phone objectives.
• Establish and maintain a working customer relationship with internal and external customers.
• Provide daily feedback to customer, sales and supervisors on order and inventory status, via reporting standards.
• Conduct customer visits when needed. Travel to customer location may be required.
• Maintain accurate records of sales activities, customer information, and pipeline management in CRM / Salesforce.
• Ensure the best possible fill rate and timely shipments by reviewing inventory availability, offer alternative product and warehouses, and maintain various customer tables.
• Effectively and analytically manage allocation for inventory on the exclusion table.
• Collaborate with logistics, marketing, warehouses, traffic, credit, commercial division, sales, field sales reps, accounts and peers to ensure that process and procedures are being utilized to achieve an effective level of customer service.
• Research claims to correct billing and shipping errors. Responsible for identifying root causes and resolve overall problems so issues do not reoccur.
• Maintain knowledge in product and policy.
• Assist in other duties, as required.

WHAT YOU BRING TO THE ROLE

• Bachelor’s Degree OR 2 years related professional experience if no Bachelor’s Degree
• Strong attention to detail and multitasking skills
• Microsoft Office knowledge/experience
• Salesforce knowledge

ADDITIONAL WAYS TO STAND OUT

• 1 year of experience related to inside sales or customer service
• Bilingual – English and French speaking
• SAP experience

THE PERKS

• Immediate Benefits
• Robust Total Rewards Package
• Paid Time Off
• Volunteer Time Off
• Tuition Assistance
• Company vehicle
• Employee Discounts, including tire discounts
• Sales Incentive Bonus Program
• Employees 401k Match
• Diverse & Inclusive Work Environment with 20 Employee Resource groups.
• Remote Work
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional
• And many more benefits that come with working for a global industry leader!

Legal authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future, for this job opening.

Continental is not able to pay relocation expenses for this opportunity.

All your information will be kept confidential according to EEO guidelines.

EEO-Statement

EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [e-mail] or contact US Recruiting at 800-821-2727. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.