Inside Sales Representative Supervisor

SATO America LLC; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

SATO America is seeking an Inside Sales Representative Lead in Charlotte, NC to develop new business opportunities, manage inbound inquiries, and support the field sales team. You will supervise the on-site inside sales team, drive key metrics, and ensure a value-driven customer experience.

The ideal candidate has 3+ years in inside sales, experience in B2B technical sales, and strong communication skills. A bilingual Spanish capability is a plus; familiarity with Salesforce is preferred.

Qualifications

• Bachelor’s degree preferred.
• Minimum of three (3) years of experience in an inside sales or customer-facing role.
• Experience in B2B technical sales is preferred.
• Knowledge of barcode/RFID printing and related technologies is a plus.
• Customer-focused mindset with a consultative sales approach.
• Proficiency in Microsoft Office and CRM systems; Salesforce experience is a plus.
• Excellent verbal and written communication; bilingual Spanish a strong plus.
• Self-starter with good time management and organizational abilities.

Responsibilities

• Supervise inside sales team members and maintain positive culture.
• Lead generation, qualification, and nurturing of prospective clients via outbound calls, emails, and CRM activity.
• Meet or exceed KPIs including call volume, revenue targets, quotes, and lead conversions.
• Build and maintain relationships with customers through phone, email, and virtual meetings.
• Maintain accurate sales activity and opportunity records in CRM systems.
• Collaborate with field sales, marketing, customer service, and technical teams to ensure a seamless experience.
• Develop product knowledge to communicate value propositions effectively.
• Prepare customer quotes and assist with order processing and follow-up.
• Assist in training new reps and provide on-site supervision.

Skills

Communication

Team leadership

CRM proficiency

Bilingual Spanish

Time management

Prospecting

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

• Location 14125 South Bridge Circle,Charlotte, NC, 28273,United States
• Employee Type FT Non-Exempt
• Manage Others Yes

Description

SUMMARY:

SATO America is seeking a motivated and customer focused Inside Sales Representative Lead to join our dynamic sales team. In this role, you will be responsible for developing new business opportunities, managing inbound inquiries, supporting the field sales team through proactive customer engagement and serving as the on-site dotted-line supervisor for all subordinate Inside Sales reps. The ideal candidate is a team player with excellent communication skills and a passion for delivering value-driven solutions to our clients.

DUTIES & RESPONSIBILITIES:

• Supervise inside sales team members, maintaining positive culture, leadership to help achieve targeted Salesforce metrics and support conflict resolution as needed.
• Lead Generation & Qualification: Identify, qualify, and nurture prospective clients through outbound calling, email campaigns, and CRM activity.
• Performance Metrics: Achieve or exceed key performance indicators (KPIs) including call volume, revenue targets, custom media quotes, printer quotes, record updates and lead conversion rates.
• Customer Engagement: Build and maintain relationships with prospective and existing customers via phone, email, and virtual meetings to understand needs and present appropriate SATO solutions.
• Sales Pipeline Management: Maintain accurate records of all sales activities, opportunities, and customer interactions in Salesforce or similar CRM system.
• Achieve targeted metrics in calls, custom media quotes, record updates and printer quotes.
• Collaboration: Partner closely with field sales, marketing, customer service, and technical teams to ensure seamless customer experience and alignment on sales strategies.
• Product Knowledge: Develop in-depth understanding of SATO’s products, services, and competitive differentiators to effectively communicate value propositions.
• Quoting & Order Support: Prepare customer quotes and assist with order processing, ensuring timely follow-up and accuracy.
• Assist in training new inside sales reps and providing on-site supervision and assistance for typical duties associated with the role.
• Perform all other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred
• Minimum of three (3) years of experience in an inside sales or customer-facing role, preferably in manufacturing, industrial sectors, or technology. Experience in B2B technical sales
• Knowledge of barcode/RFID printing, labeling technologies and familiarity with SATO’s product offerings and vertical markets (e.g., healthcare, logistics, manufacturing, retail) a plus
• Customer-focused mindset with a consultative sales approach
• Proven and sustained track record of meeting or exceeding sales targets
• Proficient in Microsoft Office Suite and CRM systems (Salesforce experience a plus)
• Excellent verbal, written and interpersonal communication skills with a collaborative mindset; Bilingual speaker (Spanish) a strong plus.
• Self-starter with excellent time management and organizational abilities

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: Remaining in the seated position
• Dexterity: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
• Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL REQUIREMENTS:

Up to 10% to visit team members/locations.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SATO America LLCoffers a highly competitive salary in addition to an outstanding, market-leading benefits program. SATO’s total compensation package extends well beyond your paycheck as it's designed to support and enrich your personal and professional life. See our benefit line-up below:

Health & Wellness:

medical, vision, and dental insurance to include coverage for domestic partners. SATO contributes approximately 75% to the cost of employees’ health insurance coverage along with 100% company paid Life & AD&D, short-term and long-term disability insurance, and a pre-tax Health Savings Account with an employer contribution of $500.00 or $1,000.00 depending on elected medical coverage.

Time Away:

We observe 10 company-paid holidays per year, and 15 days accrued vacation time. We also offer six (6) accrued personal days for you to use for things like weddings, moving, mental health, religious holiday, sick child or for anything that is truly personal.

Saving for the Future:

plan for your short-term and long-term goals with our 401(k)-retirement savings plan with employer match with no vesting schedule. You are fully vested on the first of the month following 30 days of employment. SATO will match 100%/dollar-for-dollar of your 401(k)-deferral amount of the first 3% of your pay and an additional match of 50%/$.50 on the next 2% of your pay. For example, if you defer 5% of your pay into the 401(k) Plan, SATO will make a 4% matching contribution.

Work-Life:

we offer an Employee Assistance Program for employees and eligible family members, career development, growth opportunities, and referral bonuses.