Inside Sales Representative, Services

Vertiv Corporation; Westerville (OH); On-site; USD 42,000 - 70,000; Full time

Job summary

Vertiv is a leading provider of digital infrastructure solutions, headquartered in Westerville, Ohio. The Inside Sales role focuses on managing and growing assigned accounts, proposing services, and upselling Vertiv’s offerings.

The position emphasizes building customer relationships and leveraging a generous commission structure for career growth within Vertiv. As a member of the team in Ohio, you will engage with customers to develop service proposals, track opportunities in CRM, and ensure

Qualifications

• BA/BS degree or equivalent (preferably Business Admin, Marketing, Communications, or Public Relations).
• 1+ years work experience
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Meet established revenue target within assigned accounts through follow-up.
• Create and track CRM opportunities & quotes.
• Update opportunities and customer information in the CRM tool including win/loss/cancellations.
• Secure customer orders and enter orders correctly for invoicing.
• Provide inbound & outbound customer communications (calls and e-mails) and escalates to others for technical support as needed.
• Increase customer satisfaction by serving as a customer advocate to interact with various internal departments on behalf of the customer.
• Establish working knowledge of related product lines, both new and existing, by completing company training and on the job experience.
• Willingness to pivot to other duties as assigned.

Skills

Strong phone presence

Verbal communication

Written communication

Listening skills

Time management

Multitasking

Education

BA/BS degree or equivalent

Tools

CRM software

Web presentation tools

Productivity tools

Job description

Job Description Brief Job Description

Vertiv is committed to advancing the sustainability of its global operations and working with customers to provide sustainable solutions to meet the growing demand of the digital world.

As developers of critical digital infrastructure, we will meet today's accelerating demand for data through focus, innovation, and responsible business practices that contribute to a more sustainable future for our industry, our people, and our world.

As an important part of meeting this growing demand, an Inside Sales role will assume responsibility for managing and growing their assigned accounts. Representative works directly with customers to provide service proposals, follow up on prospect inquiries, and upselling.

This role is responsible for the promotion and sales of Vertiv's current service offerings to customers through building relationships and generating new business.

The Inside Sales position for services offers a generous commission structure as well as much exposure to the business, providing the potential for many outlets of career growth at Vertiv.

Responsibilities

• Meet established revenue target within assigned accounts through follow-up.
• Creates and tracks Customer Relationship Management (CRM) opportunities & quotes.
• Responsible for updating opportunities and customer information in the CRM tool including win/loss/cancellations.
• Secure customer orders and enter orders correctly for invoicing.
• Provides Inbound & Outbound customer communications (calls and e-mails) and escalates to others for technical support as needed.
• Increase customer satisfaction by serving as a customer advocate to interact with various internal departments on behalf of the customer.
• Establish working knowledge of related product lines, both new and existing, by completing company training and on the job experience.
• Willingness to pivot to other duties as assigned.

Minimum Qualifications

• BA/BS degree or equivalent (preferably Business Admin, Marketing, Communications, or Public Relations)
• 1+ years work experience
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Physical & Environmental Demands

None

Time Travel Required

None

Success Criteria

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

• Safety
• Integrity
• Respect
• Teamwork
• Inclusion

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally, and grow with their business needs.

Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.

Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries.

Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].