Inside Sales Representative-Retail

Hoya; Lewisville (TX); On-site; USD 60,000 - 95,000; Full time

Job summary

HOYA is seeking a results-driven Sales Representative to develop and execute account-based sales strategies in the ophthalmic lens sector. You will prospect new accounts, manage active ones, and maintain detailed CRM records to track opportunities and competitive insights.

The role emphasizes strong communication, problem-solving, and time management, with frequent collaboration across marketing, customer service, and technical teams. Occasional travel may be required.

Qualifications

• High School Diploma or GED
• Experience in the Optical Industry as it relates to ophthalmic lenses is required
• Very strong written & verbal communication skills, including persuasion and sales presentations
• Effective time management, organization, and multi-tasking skills
• Decision-making, problem resolution and creative thinking skills
• Excellent follow up skills
• Computer Skills: Basic knowledge of PC and proficient in Word, Excel, PowerPoint, Outlook, and SalesForce.com
• Work without constant supervision
• Attendance/Punctuality—consistent at work and on time

Responsibilities

• Develop sales strategies by account, based upon potential incremental business, and execute to meet/exceed established sales goals and objectives.
• Execute high-quality calls to prospects to secure new accounts; 40% prospecting, 60% managing active accounts.
• Complete all sales training opportunities as designed by HOYA.
• Maintain accurate records of all sales and prospecting activities, and update CRM with competitive knowledge (SalesForce).
• Increase customer base through prospect calling, lead management, referrals, and account expansion.
• Utilize all resources to manage your territory (Key Account Managers, Lens Consultants, Marketing, Customer Service, Technical Service, AR, Credit).
• Understand, create, and negotiate pricing within our pricing structure and abide by guidelines.
• Plan, develop, and participate in product training, custom marketing programs, and events as needed.
• Resolve customer issues promptly and build strong relationships.
• Support national marketing campaigns and collateral efforts.
• Establish positive working relationships with colleagues.
• Travel as required, including possible weekend travel.

Skills

Sales Skills

Problem Solving

Technical Skills

Customer Service

Interpersonal Skills

Oral Communication

Judgment

Motivation

Attendance/Punctuality

Education

High School Diploma or GED

Tools

SalesForce.com

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop sales strategies by account, based upon potential incremental business, and execute to meet/exceed established sales goals and objectives.


• Execute high-quality calls to prospects to secure new accounts. Prospecting will make up approximately 40% of the job requirement. The remaining 60% is managing active accounts.


• Complete all sales training opportunities as designed by HOYA.


• Maintain accurate records of all sales and prospecting activities, and update all competitive knowledge within the CRM system (SalesForce.com)


• Increase customer base through prospect calling, lead management, referrals, and supporting account expansion.


• Utilize all resources to manage your territory. (Key Account Managers, Lens Consultants, Marketing, Customer Service, Technical Service, Accounts Receivables, Credit, etc.)


• Understand, create, and negotiate pricing within our pricing structure, and abide by the pricing guidelines set by HOYA.


• Plan, develop, and/or participate in product training, custom marketing programs, and events when needed.


• Resolve customer issues in a timely manner and use the opportunity to build stronger relationships.


• Support national marketing campaigns and collateral efforts.


• Establish a positive working relationship with colleagues.


• Travel as required, including possible weekend travel

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Sales Skills - Prospecting new customers, growing existing accounts, overcoming objections, identifying growth opportunities, upselling products.


• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.


• Technical Skills - Expert ability to grasp the underlying concepts in the optical industry including Hoya and competitor product knowledge and managed care.


• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.


• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.


• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings


• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Makes timely decisions.


• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.


• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

NOT EXCLUSIVE:

The duties outlined in this document are not limited to what is presented and are not exclusive. You may be asked from time to time to perform additional duties by your supervisor.

Education

• High School Diploma or GED

Experience

• Experience in the Optical Industry as it relates to ophthalmic lenses is required

Knowledge, Skills, and Abilities

• Very strong written & verbal communication skills, including persuasion and sales presentations


• Effective time management, organization, and multi-tasking skills


• Decision-making, problem resolution and creative thinking skills


• Excellent follow up skills


• Computer Skills: Basic knowledge and skill on PC to operate PC based analytical equipment. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and SalesForce.com


• Work without constant supervision


• Attendance/Punctuality - Is consistently at work and on time

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.