Sales Associate - Training Provided!

Nationwide Vision; Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

Nationwide Vision in Tucson, AZ is seeking an Optical Technician to dispense and fit glasses and contacts, working from prescriptions written by Optometrists. You will help patients choose frames, take exact measurements, and ensure accurate lens fitting as part of a world-class Total Patient Experience.

You will operate lensometry equipment, educate patients on lens options, coatings, and frames, and maintain inventory and office duties.

Qualifications

• Ability to read, analyze, and interpret insurance forms.
• Ability to read and interpret safety rules and manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Familiarity with HIPAA privacy policies.
• Minimum 1 year in customer/patient interactions.

Responsibilities

• Provide Total Patient Experience while assisting with medical needs.
• Assist patients in selecting frames based on style and measurements.
• Operate auto-lensometer and manual lensometer.
• Educate on lenses and coatings to fit patient needs.
• Accurately measure bridge, eye size, temple length, and pupillary distance.
• Dispense glasses and contacts; process orders in E360.
• Maintain clean, well-stocked retail area and inventory.
• Support general office duties as needed.

Skills

Communication and interpersonal skills

HIPAA compliance

Insurance forms reading

Reading and interpreting manuals

Customer/patient interaction

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Job Title

Optical Technician

Company

Nationwide Vision

Location

Tucson, AZ - 4386 N Oracle Rd, Tucson, AZ 85705

Perks

• Full Benefits Package - Medical, Vision, Dental and Life Insurance


• 401k + Employer Matching


• Paid Time Off (PTO) and Paid Holidays


• Paid Maternity Leave


• Competitive Base Pay


• Employee Discounts

Hours

• Full Time


• Our offices are open Monday-Friday 8am-7pm, Saturday 8am-4pm (daily hours vary by location)


• You may need to work a little earlier and/or later as needed


• You will not work all of these hours, but you must have open availability to work any shift within these hours

SUMMARY

An Optical Technician will achieve a world-class Total Patient Experience that maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services we offer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support


• Determine patients' wants and needs and sell to exceed their expectations


• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions


• Operate the auto-lensometer and manual lensometer


• Educate and recommend specific lenses, lens coatings and frames to suit patient needs


• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt


• Dispense patient orders and repair and adjust patient frames


• Dispense all glasses and/or contact lens orders in E360


• Ensure all job aids and policies are followed


• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas


• Follow all protocols to keep frame inventory accurate


• General office duties and cleaning to be assigned by manager


• Assist with other duties in the office as needed

QUALIFICATIONS

• Communication, interpersonal and negotiation skills


• Ability to read, analyze and interpret insurance forms


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals


• Ability to write routine reports and correspondence


• Ability to speak effectively before groups of customers or employees of organization


• HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures


• Favorable result on background check as required by state


• Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required.


• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.


• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred, but not required

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time. Occasional driving or climbing may also be necessary.

EEO / DEI STATEMENT

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.