Inside Sales Representative | Project Coordinator

Image360 South Orlando; Orlando (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Performance bonus opportunities

Training & development

Job summary

Image360 South Orlando is seeking an Inside Sales Representative / Project Coordinator to join our Orlando team. This role blends inside sales, customer service, estimating, CRM, and project coordination to manage inquiries through delivery.

The ideal candidate is sales-minded, proactive, detail-oriented, and able to juggle multiple projects in a fast-paced environment. English proficiency is required; Portuguese or Spanish is a plus.

Qualifications

• Experience in inside sales, account management, estimating, or project coordination preferred.
• Strong verbal and written communication in English.
• Bilingual English/Portuguese or English/Spanish is a plus.
• Excellent organizational and follow-up skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Comfortable communicating by phone, email, and in person.

Responsibilities

• Respond to incoming inquiries and walk-in customers promptly and professionally.
• Understand customer needs and recommend products and solutions.
• Prepare estimates, quotes, and proposals accurately and efficiently.
• Follow up on open estimates and sales opportunities.
• Help convert inquiries and estimates into confirmed orders.
• Maintain communication with customers to reactivate inactive accounts.
• Develop relationships to encourage repeat business and identify upsell opportunities.
• Coordinate project details with customers, designers, production staff, installers, vendors, and management.
• Ensure artwork, measurements, approvals, deadlines, and requirements are documented.
• Manage vendor orders and service requests as needed.
• Monitor project progress and proactively address delays.
• Keep customers informed throughout the project lifecycle.

Skills

Inside sales

Project coordination

Customer service

Estimating

CRM

Order management

Multitasking

Bilingual (Portuguese/Spanish)

Tools

CRM software

Estimating software

Order-management systems

Job description

Job Type: Full-Time

Position Summary

We are looking for a proactive, organized, and customer-focused Inside Sales Representative | Project Coordinator to join our team.

This position combines inside sales, customer service, estimating, customer relationship management, and project coordination. The ideal candidate will be comfortable communicating with customers, preparing estimates, following up on sales opportunities, reactivating previous customers, and taking ownership of projects from the initial inquiry through production and final delivery.

This is not a traditional customer service position. We are looking for someone who is sales-minded, proactive, detail-oriented, organized, and accountable, with the ability to manage multiple customers and projects in a fast-paced environment.

The sales focus of this position is on incoming opportunities, estimate follow-up, existing customer relationships, repeat business, and reactivating previous customers, rather than cold prospecting.

Key Responsibilities

• Respond promptly and professionally to incoming phone calls, emails, website inquiries, and walk-in customers.
• Understand customer needs and recommend appropriate products and solutions.
• Prepare estimates, quotes, and proposals accurately and efficiently.
• Follow up consistently on open estimates and sales opportunities.
• Help convert inquiries and estimates into confirmed orders.
• Maintain communication with previous customers and actively work to reactivate inactive or past customer accounts.
• Contact previous customers to identify reorder opportunities, new projects, or additional products and services that may benefit their business.
• Develop and strengthen relationships with existing customers to encourage repeat business.
• Identify appropriate upselling and cross-selling opportunities based on customer needs.
• Maintain regular communication with customers throughout the sales and project process.
• Take ownership of assigned sales opportunities from initial contact through project completion.

Project Coordination

• Manage customer projects from approval through production, installation, pickup, shipping, or final delivery.
• Coordinate project details with customers, designers, production staff, installers, vendors, and management.
• Ensure that artwork, measurements, specifications, approvals, deadlines, and other project requirements are properly documented.
• Open and manage vendor orders, service requests, and support cases when necessary.
• Communicate with vendors regarding pricing, materials, availability, production schedules, shipping, and order status.
• Monitor project progress and deadlines.
• Identify potential issues or delays and communicate them proactively.
• Keep customers informed throughout the project lifecycle.
• Follow up internally to make sure projects continue moving through the workflow.
• Confirm project completion and follow up with customers when appropriate.

Customer Service & Order Management

• Provide a professional and positive customer experience from the first interaction through project completion.
• Accurately enter and process customer orders.
• Collect all information necessary for production.
• Coordinate artwork approvals and customer revisions.
• Communicate project status clearly and professionally.
• Assist customers with pickups and completed order deliveries.
• Handle customer questions, concerns, and project-related issues with professionalism and a solution-oriented mindset.
• Maintain accurate customer, estimate, order, and project information in company systems.
• Process payments and assist with customer account information when needed.

What We Are Looking For

The ideal candidate:

• Is comfortable working in both customer service and sales.
• Understands the importance of following up on estimates and sales opportunities.
• Is comfortable calling previous customers and rebuilding customer relationships.
• Takes ownership of tasks and projects instead of simply passing them to another department.
• Is proactive and does not need to be reminded repeatedly about follow-ups.
• Is highly organized and able to manage multiple projects simultaneously.
• Pays close attention to specifications, deadlines, customer requests, and project details.
• Communicates clearly and professionally by phone, email, and in person.
• Works well as part of a team.
• Communicates effectively with sales, design, production, installation, vendors, and management.
• Looks for solutions before problems escal\-ate.
• Can prioritize effectively in a fast-paced environment.
• Is dependable, accountable, and comfortable being responsible for results.
• Has a professional, positive, and customer-focused attitude.

Qualifications

• Previous experience in customer service, inside sales, account management, estimating, project coordination, or a similar role preferred.
• Strong verbal and written communication skills in English.
• Bilingual English/Portuguese or English/Spanish is a plus, as this position will regularly interact with Portuguese- and Spanish-speaking customers.
• Strong organizational and follow-up skills.
• Comfortable communicating with customers by phone, email, and in person.
• Ability to manage multiple customer projects and deadlines simultaneously.
• Strong attention to detail.
• Basic computer proficiency and ability to learn estimating, CRM, and order-management systems.
• Experience in the signage, printing, graphics, promotional products, manufacturing, or related industries is a plus, but not required.
• Ability to work collaboratively with multiple departments.

Success in This Position

Success in this role means more than answering phones and processing orders.

The right person will help convert incoming opportunities into sales, follow up consistently on estimates, reactivate previous customers, strengthen existing customer relationships, and ensure that every project they handle is properly managed from beginning to end.

We are looking for someone who can communicate, sell, organize, follow through, solve problems, and take ownership.

• $18–$20 per hour, based on experience
• Paid vacation, based on eligibility
• Paid company holidays, based on eligibility
• Performance-based bonus opportunities, if applicable
• Paid training and professional development