Inside Sales Representative - Pittsburgh - EST

Onco360 Oncology Pharmacy; Pittsburgh (Allegheny County); Remote; USD 55,000 - 70,000; Full time

Job summary

An established industry player is seeking an Inside Sales Representative to join their dynamic team. This fully remote role focuses on enhancing prescriber relationships and providing essential education about oncology products and services. You will have the opportunity to work closely with healthcare professionals, ensuring a seamless experience for both patients and providers. The ideal candidate will possess strong sales and communication skills, with a passion for improving the lives of those battling cancer. Join a mission-driven organization dedicated to making a difference in oncology care and enjoy a supportive environment that fosters personal and professional growth.

Qualifications

• 2+ years of experience in retail or specialty pharmacy preferred.
• Exceptional communication and organizational skills are essential.

Responsibilities

• Develop and manage territory for prescriber education and care coordination.
• Document customer interactions and maintain CRM records meticulously.

Skills

Consultative Communication Skills

Sales Experience

Customer Relationship Management

Organizational Skills

Data Entry Skills

Education

Retail or Specialty Pharmacy Technician Experience

Sales Experience in Health Services

Tools

CRM Software

Job description

Position: Inside Sales Representative - Pittsburgh - EST

Location: Pittsburgh, PA

Job Id: 3954

# of Openings: 1

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. We have an immediate need for an Inside Sales Representative - Oncology. This is a fully remote position and will have a commission potential.

A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Salary range: $55k-$70k annually, with additional commission opportunity

Summary:

Using a balance of account management and direct telephone outreach, the primary responsibility of the Inside Sales position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Onco360 products and services. This position acts as a single point of contact by assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases, this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within both hospital and community oncology settings.
This position will be home-based with minimal travel as required to execute the following:

Major Responsibilities:

1. Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals.
2. Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads.
3. Responsible for identifying, ranking, prospecting, and developing key oncology practice and hospital-based business relationships within targeted regional territory.
4. Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience.
5. Supports education and delivery of key messages and product presentations within initiatives designed to ensure territory meets performance requirements.
6. Responsible for forwarding calls pertaining to clinical information and questions to Staff Pharmacists.
7. Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs.
8. Uses discretion and independent judgment in handling customer complaints received while documenting and forwarding to appropriate administrative staff.
9. Obtains and manages prescriber communication preferences.
10. Nurtures and manages prescriber relationship to improve loyalty and retention.
11. Utilizes SPOC Tool to ensure all SPOC account prescriptions are processed quickly and efficiently throughout the workflow process.
12. Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication.
13. Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable.
14. Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals.

Qualifications:

1. 2 years’ retail or specialty pharmacy technician experience preferred.
2. 2 years inside or outside sales experience for pharmacy or other health services-related industry preferred.
3. Oncology sales experience desired but not required.
4. Exceptional probing and consultative communication skills.
5. Familiar with oncology providers, drugs, clinic, and hospital communities.
6. Understanding of oncology drug reimbursement, Managed Care Medical Specialty and PBM drug benefits.
7. Self-motivated and results driven.
8. Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills.
9. Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system including CRM.
10. Must be a team player willing to accept and promote organizational goals and function with minimal supervision.
11. Ability to respond to common inquiries or complaints from customers, employees, or senior management.
12. Ability to work with mathematical concepts such as statistical inference and apply concepts such as percentages, ratios, and proportions in practical solutions.