Inside Sales Representative - Large Accounts

Batesville Casket Company; United States; Remote; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Prescription coverage

Short-term disability

Employee Assistance Program (EAP)

401K Matching

Paid time off

Professional development

Job summary

Batesville is seeking a Large Emerging Account Sales Specialist to grow and manage a portfolio of LEA accounts in North America. You will build long-term relationships with key decision-makers, drive revenue across product lines, and lead the sales cycle from discovery through closing.

The role emphasizes cross-functional collaboration with marketing, product, and customer success, with a focus on data-driven growth, CRM accuracy, and delivering exceptional client service in a fast-paced

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• Minimum of 3 years related experience in new business sales, account management, telephone sales; or equivalent combination of education and experience with an emphasis in sales activities
• Clear, persuasive verbal and written communication is essential for engaging prospects via phone, email, and video
• Understanding customer needs and demonstrating empathy fosters trust and strengthens rapport.
• Establishing quick, authentic relationships improves conversion rates and long-term retention
• Demonstrating value during calls, demos, or virtual meetings drives customer confidence
• Confidence and persistence in finalizing deals while addressing objections effectively
• Using metrics and sales intelligence to improve conversion rates and forecasting accuracy
• Advanced levels of experience in working in sales and preferably supporting customers in a remote environment
• Demonstrated ability in attention to detail, customer focus, and driving results
• Ability to quickly learn Batesville product lines, business systems, and sales operations
• Intermediate level of skill in using Microsoft 365 suite

Responsibilities

• Establishes, builds and maintains quality relationships with existing and prospective customers to sell products to grow Batesville’s overall book of business across all product lines
• Provides customer support for assigned accounts to assist in resolving customer concerns related to product quality and/or availability
• Monitor and track sales performance for assigned accounts, analyze sales data and trends to identify opportunities for growth and improvement
• Knowledge and skill to have a broader understanding of all company value props and can recognize the customer needs have a conversation to properly determine the necessary path where additional support or other tools are needed
• Maintain and update CRM system with customer records, results, activities, and insights
• Collaborate with marketing, product, and customer success teams to provide feedback, insights, and customer testimonials
• Coordinates directly with logistics, credit, and marketing teams regarding customer concerns and proactively develops relationships with all stakeholders to ensure customer satisfaction
• Conduct effective sales presentations to customers with the support of technology and direct marketing efforts.
• Presenting and Demonstrating Products conducting virtual presentations or demos showcasing value propositions and addressing buyer needs
• Negotiating and Closing Sales including, pricing, terms, and customer offer to finalize sales terms in alignment with company goals
• Completes reports and supports data requests of internal departments and customers
• Collaborates with sales management, field sales, and national accounts to engage resources to support sales activities that generate new business
• Stay updated on market trends, competitors, and industry standards
• Other duties as required

Skills

Sales experience

Communication

Active listening

Presentation skills

Closing skills

CRM proficiency

Data-driven decisions

MS 365 proficiency

Remote/telephone selling

Education

Bachelor's degree in business/marketing

Tools

CRM software

Microsoft 365

Job description

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®.

Batesville has been named one of the Most Trustworthy Companies in America by Newsweek for the third year in a row, reflecting our commitment to quality, integrity, and the trust families and funeral professionals place in us every day.

Your Role at Batesville:

As a Large Emerging Account (LEA) Sales Specialist, you will be responsible for growing and maintaining sales revenue by calling on assigned business accounts and supporting the existing LEA accounts. This role will drive growth, manage accounts through the sales cycle and will assist in supporting multiple projects and key initiatives for LEA accounts and other accounts as assigned. This role will build and maintain long-term relationships with key decision-makers and influencers to generate new business and expand existing business opportunities through cross-selling and upselling. The Representative will ensure the highest level of customer satisfaction and proactively manage retention efforts of existing customers. This role will exhibit strong selling skills, experience with existing product lines, excellent communication, organizational, and analytical skills, as well as strong customer service orientation.

How You’ll be Rewarded:

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• The expected base salary range for this role is $55,000 to $65,000, with total compensation potential ranging from $63,000 to $80,000, which includes monthly sales performance pay. Actual compensation within this range will be based on a variety of factors, including but not limited to qualifications, skills, and experience.
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid time off
• Opportunities for development and advancement

What You’ll Do

• Establishes, builds and maintains quality relationships with existing and prospective customers to sell products to grow Batesville’s overall book of business across all product lines
• Provides customer support for assigned accounts to assist in resolving customer concerns related to product quality and/or availability
• Monitor and track sales performance for assigned accounts, analyze sales data and trends to identify opportunities for growth and improvement
• Knowledge and skill to have a broader understanding of all company value props and can recognize the customer needs have a conversation to properly determine the necessary path where additional support or other tools are needed
• Maintain and update CRM system with customer records, results, activities, and insights
• Collaborate with marketing, product, and customer success teams to provide feedback, insights, and customer testimonials
• Coordinates directly with logistics, credit, and marketing teams regarding customer concerns and proactively develops relationships with all stakeholders to ensure customer satisfaction
• Conduct effective sales presentations to customers with the support of technology and direct marketing efforts.
• Presenting and Demonstrating Products conducting virtual presentations or demos showcasing value propositions and addressing buyer needs
• Negotiating and Closing Sales including, pricing, terms, and customer offer to finalize sales terms in alignment with company goals
• Completes reports and supports data requests of internal departments and customers
• Collaborates with sales management, field sales, and national accounts to engage resources to support sales activities that generate new business
• Stay updated on market trends, competitors, and industry standards
• Other duties as required

What You’ll Bring:

• Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in business, marketing, or related field
• Minimum of 3 years related experience in new business sales, account management, telephone sales; or equivalent combination of education and experience with an emphasis in sales activities
• Communication: Clear, persuasive verbal and written communication is essential for engaging prospects via phone, email, and video
• Active Listening: Understanding customer needs and demonstrating empathy fosters trust and strengthens rapport.
• Rapport Building: Establishing quick, authentic relationships improves conversion rates and long-term retention
• Presentation Skills: Demonstrating value during calls, demos, or virtual meetings drives customer confidence
• Closing Skills: Confidence and persistence in finalizing deals while addressing objections effectively
• Data-Driven Decision-Making: Using metrics and sales intelligence to improve conversion rates and forecasting accuracy
• Telephone/ Virtual Sales: Advanced levels of experience in working in sales and preferably supporting customers in an remote environment Conflict Management: Handling rejections and objections professionally while maintaining positive client relationships
• Demonstrated ability to provide problem-solving, organizational, and analytical skills
• Ability to work independently and collaboratively in a fast-paced environment that requires ability to adapt to change and multitasking as critical skills
• Demonstrated ability in attention to detail, customer focus, and driving results
• Learning Ability: ability to quickly learn Batesville product lines, business systems, and sales operations
• Technical Ability: Intermediate level of skill in using Microsoft 365 suite

Travel

• Up to 10% of the time to attend meetings or industry events

Who We Are:

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.

At Batesville, our associates are our strongest asset. We strive to attract, hire, and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:

• Individual worth and integrity
• Excellence in execution
• Spirit of continuous learning and improvement
• Courage
• Customer focus and partnership

What Sets Us Apart:

Making a difference:

Helping families honor the lives of those they love® isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be.

Development is a priority:

We promote learning and development from Day 1. From ourExperience Batesvilleonboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.

Putting customers first:

We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success.

We Have Fun!

We work hard, but when it’s time to play, we get creative – and competitive. We provide numerous engagement activities to bring people together across the organization.

We Give Back:

We support our communities by assisting in fundraising events and volunteer programs to help those in need.*These services are not available at all Batesville locations.

DISCLAIMER:

The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer. We are an Equal Employment Opportunity/ Affiliated Action Employer of minorities/females/disabled/veterans.