Inside Sales Representative II

Builders FirstSource, Inc.; Olympia (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) retirement savings plan

Paid time off

8 paid holidays per year

Job summary

Builders FirstSource, Inc. in Olympia, WA is hiring an Inside Sales Representative II to provide sales and customer service support to retail and contractor customers. The role involves quoting, product recommendations, order entry, and coordinating production and delivery with store operations.

The successful candidate will use sales techniques and knowledge of products to drive sales, assist with workshops, and support other sales staff. A base wage with commission opportunities is anticipated.

Qualifications

• High school diploma or GED and 1 year of sales experience or equivalent combination of education and experience.
• Ability to lift and carry up to 25 pounds frequently and up to 80 pounds occasionally.
• Knowledge of sales techniques and product knowledge to support customers.

Responsibilities

• Provide customer support to walk-in retail and contractor customers and respond to inquiries by phone or email.
• Prepare quotes and pricing for products and services; assist with product selection and recommendations.
• Enter orders into the computer system and coordinate production and delivery with store operations.
• Identify opportunities to upsell and expand business with existing customers.
• Troubleshoot order processing issues and advise on product availability and specifications.
• Assist with training or support for less experienced Inside Sales Representatives.

Skills

Sales experience

Customer service

Communication

Education

High school diploma or GED

Tools

Order entry system

Job description

Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Now Hiring: Inside Sales Representative II

Olympia, WA

Utilizes knowledge of sales techniques, company products/services and general industry knowledge to provide sales and customer service support to both retail and contractor customers.

• Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers. Assists customers with issues such as product selection, pricing, availability, refunds/exchanges. Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability or specifications. Generates sales quotations requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products and services. Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.). Enters orders into computer system.
• Schedules the production and delivery of orders with store operations.
• Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers.
• Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities. Identifies trends in customer satisfaction or dissatisfaction.
• May participate in coordinating and conducting customer workshops.
• Provides assistance to less experienced Inside Sales Representatives.
• May assist with store housekeeping, signage, stocking, inventory control and other related activities.
• Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals.
• Remains current on customer preferences, changes in local codes and product developments by attending in-house training sessions, vendor training or reading trade journals.
• Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures.

Minimum Requirements:

High school diploma or GED and 1 (one) year of sales experience or equivalent combination of education and experience.

Work Environment / Physical Activity:

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

In addition to the base wage listed, this position is further eligible to receive commission compensation for earned commissions related to sales of eligible Company products and/or services subject to changes in plan design and documents and in accordance with applicable law. Commissions are based on a percentage of the transactions sold and subject to the terms and conditions of the applicable Commission Agreement.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. This role is eligible for medical, dental, vision, and disability insurance plans, 401(k) retirement savings plan, PTO (including paid sick time), and 8 paid holidays per year (for salaried and hourly team members). Details about Builders FirstSource's benefits offerings are available here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

If there's legally required pay transparency information missing from our job posting, it's not intentional and we'd like to know. To let us know, please email the job title and location to [e-mail]. Please do not send resumes to this email address - it is intended only be used to provide a notice of non-compliance.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.