Inside Sales Representative I Sales - Inside Sales

Cedarparktexasedc; Cedar Park (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Cedarparktexasedc is seeking a customer-focused Sales and Customer Service Associate to support retail customers. You will assist with product selection, pricing, availability, and refunds/exchanges, providing quotes and material estimates for small packages.

Your role includes entering orders and coordinating timely deliveries while maintaining store organization and inventory accuracy. Ideal candidates bring strong communication and customer service skills, familiarity with pricing formulas,

Qualifications

• High school diploma or GED required.
• Minimum 6 months sales-related experience.
• Knowledge of company products, pricing, discounts, and estimating formulas.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and ERP systems.

Responsibilities

• Provide customer service to retail customers via walk-in, telephone, or email.
• Actively engage in selling company products/services and related items.
• Provide material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enter orders into system and schedule delivery of products.
• Plan and pace own work to meet productivity goals.
• Assist with store housekeeping, signage, stocking, and inventory control.

Skills

Customer service

Sales experience

Communication

Microsoft Office

ERP system

Product knowledge

Pricing & quotes

Material handling

Education

High school diploma or GED

6 months sales experience

Tools

Microsoft Office Suite

ERP program

Job description

Purpose

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

Essential Duties and Responsibilities

• Provide customer service primarily to retail customers via walk‑in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engage in selling company products/services and related items.
• Provide material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enter orders into system and schedule delivery of products.
• Plan and pace own work efficiency to meet daily, weekly, project, or team related productivity goals.
• Participate in coordinating and conducting customer workshops.
• Handle and resolve simple customer complaints and forward more complex issues to senior staff for resolution.
• Assist with store housekeeping, signage, stocking, inventory control, and other related activities.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

High school diploma or General Education Degree (GED) and six (6) months sales‑related experience, or equivalent combination of education and experience.

Competencies

• Knowledge of company products, competitor’s products and company standards.
• Knowledge of company product pricing, discount and estimating formulas and guidelines.
• Good verbal and written communication skills.
• Demonstrates strong detail orientation skills.
• Strong customer service skills.
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade.
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program.
• Knowledge of and ability to use motorized and non‑motorized material handling equipment.

Work Environment / Physical Activity

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Subject to both typical office environment and outside locations with temperature and weather variations.Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. Standing or walking for 80% of the day. Stooping and kneeling throughout the day. Occasionally will use hand tools, saws, forklift, pallet jack to assist customers. Reaching‑extending the hand(s) and arm(s) in any direction.