Inside Sales Representative I Sales - Inside Sales

Builders FirstSource, Inc.; Indio (CA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive benefits

Supportive work culture

Job summary

A building materials supplier is seeking a Sales Associate to provide excellent customer service in retail settings. The candidate will engage customers through various communication channels, assist with product inquiries, and perform order processing. A high school diploma or equivalent and six months of sales-related experience are required. Responsibilities include resolving customer complaints and ensuring a safe work environment. Join the company for a supportive career development culture and competitive benefits.

Qualifications

• Ability to assist retail customers via walk-in, phone, or email.
• Knowledge of company products and sales techniques.
• Good verbal and written communication skills.

Responsibilities

• Provide customer service to retail customers.
• Engage in selling company products/services.
• Enter orders and schedule product delivery.

Education

High school diploma or GED

6 months sales-related experience

Tools

Microsoft Office Suite

Enterprise Resource Planning (ERP) program

Motorized material handling equipment

Job description

PURPOSE

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
2. Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
3. Enters orders into system and schedules delivery of products.
4. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
5. Participates in coordinating and conducting customer workshops.
6. Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
7. Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
8. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
9. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

COMPETENCIES

• Knowledge of company products, competitor’s products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non-motorized material handling equipment

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching-extending the hand(s) and arm(s) in any direction.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.