Inside Sales Representative I

Burch Bottle & Packaging; Town of Queensbury (NY); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

5 sick days per year plus 1 added sick

Paid parental leave

Company provided lunch before majorH

14 paid days off to recognize holidays

360 rewards and recognition program

Shadow program

Vacation accrual

Group health, dental, and vision after

Job summary

Burch Bottle & Packaging in Queensbury, NY is seeking an Inside Sales Representative I to join a growing team. You will deliver outstanding customer service, drive revenue, and learn product knowledge through on‑the‑job training.

The role demands strong phone and email communication, CRM/ERP expertise, and the ability to manage multiple tasks. It offers weekday hours, PTO, weekly pay, and opportunities to advance within the packaging industry.

Qualifications

• Expert with CRM/ERP system practices.
• Ability to adapt/respond to diverse types of inquiries and personalities.
• Computer skills.
• Excellent phone skills.
• Proficient in Microsoft.

Responsibilities

• Re-engage with previous customers to reestablish their business.
• Review and manage old accounts, follow up on leads, quotes, and web orders.
• Analyze website orders to identify and capitalize on sales opportunities.
• Utilize phone and email communications to connect with new, existing, and prospective customers.
• Actively seek out potential leads and build new customer relationships.
• Process customer returns.
• Cross-selling/informing customers of current promotions.
• Coordinate the transition of customers to appropriate sales representatives as directed by sales manager.
• Ensure the completion of internal processes to facilitate the timely shipment of orders.
• Coordinate, schedule, and lead appointments for customers visiting the facility.
• Input orders.
• Address customer complaints promptly, providing suitable solutions and alternatives.
• Occasional travel may be required to visit customers, attend company events, participate in trade shows, and support other business-related activities as needed
• Assist customer service with workload as needed.
• Respond to all internal email or chat inquiries in a timely manner.
• Work diligently on special projects when assigned by management.
• Demonstrate Burch Bottle’s values, mission, and vision.
• Collaborate with sales managers and upper management to develop and execute sales strategies.

Skills

CRM/ERP system proficiency

Customer service

Phone skills

Communication skills

Microsoft Office

Multitasking

Team collaboration

Tools

CRM/ERP software

Microsoft Office

Job description

Inside Sales Representative I

If you are interested in working for a company who believes in adding value to their employees and customers, Burch Bottle & Packaging may be the place for you! We are looking to add a motivated sales representative to our growing sales team!

We believe in adding value to the lives of our employees, customers, & community! At Burch, we value teamwork, efficiency, accountability, diverse thinking, compassion, and communication.

Our mission is to provide high-quality packaging components at competitive prices while achieving speedy delivery and superior customer service! Our sales reps are responsible for delivering outstanding customer service and driving revenue growth by leveraging expert product knowledge, collaborating effectively across departments, and proactively identifying sales opportunities!

There's a lot to learn in the packaging industry, and we do not expect anyone to know it all from the start. You will receive on the job training where we will dive deep into product knowledge, navigating our ERP, and mastering all communication channels.

We are here to give you the tools in order to start and grow in your new career! Our employees enjoy a Monday-Friday schedule with weekends off, PTO accrual, and 14 paid days off to recognize holidays! Help us support our vision to be the leading distributor of the bottle and packaging industry while working to improve, enrich, and develop our customers, employees, and community!

Hourly non-exempt position

Hours: 8:30 am-5:00 pm Monday through Friday

Job location: In office, Queensbury, NY

Compensation range: $22-$25/hr

Benefits:

• 5 sick days per year plus 1 added sick day after 1 full year

• Paid parental leave

• Company provided lunch before major holidays

• 14 paid days off to recognize holidays

• 360 rewards and recognition program

• Shadow program

• Vacation accrual

• Group health, dental, and vision insurance offered after 30 days

• Weekly pay

• Competitive salaries

• Simple IRA with up to 3% company match (offered after 1 year)

Job responsibilities include but are not limited to:

• Re-engage with previous customers to reestablish their business.

• Review and manage old accounts, follow up on leads, quotes, and web orders.

• Analyze website orders to identify and capitalize on sales opportunities.

• Utilize phone and email communications to connect with new, existing, and prospective customers.

• Actively seek out potential leads and build new customer relationships.

• Process customer returns.

• Cross-selling/informing customers of current promotions.

• Coordinate the transition of customers to appropriate sales representatives as directed by sales manager.

• Ensure the completion of internal processes to facilitate the timely shipment of orders.

• Coordinate, schedule, and lead appointments for customers visiting the facility.

• Input orders.

• Address customer complaints promptly, providing suitable solutions and alternatives.

• Occasional travel may be required to visit customers, attend company events, participate in trade shows, and support other business-related activities as needed

• Assist customer service with workload as needed.

• Respond to all internal email or chat inquiries in a timely manner.

• Work diligently on special projects when assigned by management.

• Demonstrate Burch Bottle’s values, mission, and vision.

• Collaborate with sales managers and upper management to develop and execute sales strategies.

Requirements:

• Expert with CRM/ERP system practices.

• Ability to adapt/respond to diverse types of inquiries and personalities.

• Computer skills.

• Excellent phone skills.

• Proficient in Microsoft.
  

Travel Requirements:

• Occasional travel to events, trade shows, and customer visits.

Skills:

• Excellent communication and presentation skills.

• Strong interpersonal skills.

• Professional telephone and communication skills.

• Ability to multitask, prioritize, and manage time effectively.

• Listening skills.

• Ability to work under pressure.

• Ability to work well with others.

• Sales experience (preferred)