Inside Sales Representative I

Builders FirstSource; Mount Pleasant (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Builders FirstSource is seeking a dedicated sales associate in Mount Pleasant, Michigan. The role involves providing exceptional customer service, assisting with product inquiries, entering orders, and engaging in sales activities.

The ideal candidate will have a high school diploma and at least six months of sales-related experience. Strong communication and customer service skills are essential for success in this position. Join us to help customers select the right products and ensure a positive shopping experience.

Qualifications

• High school diploma or GED required.
• Six months of sales-related experience preferred.
• Strong customer service skills essential.

Responsibilities

• Provide customer service via phone and email.
• Engage in selling company products and services.
• Enter orders and schedule product deliveries.
• Handle and resolve simple customer complaints.

Skills

Customer service skills

Sales techniques

Communication skills

Detail orientation

Microsoft Office Suite proficiency

Education

High school diploma or GED

Tools

Microsoft Office Suite

ERP program

Job description

Purpose

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

Essential Duties and Responsibilities

• Provides customer service via telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds and exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products, services and related items.
• Enters orders into the system and schedules delivery of products.
• Plans and paces own work efficiency in order to meet daily, weekly, project or team related productivity goals.
• Handles and resolves simple customer complaints and forwards more complex issues to senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control and other related activities.
• Understands and observes all safety procedures and practices to prevent injury to self or co‑workers; attends periodic safety meetings; may recommend changes to improve safety procedures.
• Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

High school diploma or General Education Degree (GED) and six (6) months sales‑related experience; or equivalent combination of education and experience.

Competencies

• Knowledge of company products, competitor's products and company standards.
• Knowledge of company product pricing, discount and estimating formulas and guidelines.
• Good verbal and written communication skills.
• Demonstrates strong detail orientation skills.
• Strong customer service skills.
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade.
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program.

Work Environment / Physical Activity

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching, extending the hand(s) and arm(s) in any direction.