Inside Sales Representative/Great Opportunity!!

Waste Pro USA; Clarksville (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Waste Pro USA in Clarksville, TN seeks an Inside Sales Representative to drive short- and long-term revenue growth through outbound and inbound customer service and sales support. The role focuses on understanding customer needs, presenting suitable products, closing deals, and maintaining high customer satisfaction.

The successful candidate will work closely with Operations, Billing, and Sales to ensure accurate information, timely follow-up, and effective account management from initial

Responsibilities

• Understands business needs and expectations of the customers and provides relevant solutions
• Ensures proper attention to every customer
• Analyzes and understands the choices and capacities of the customer and suggest suitable products
• Call prospective customers, explain details of the different products and services offered and initiate the sale
• Achieves sales targets and improves goodwill of the organization
• Responsible to close sales deals and achieve customer satisfaction
• Uses Tower system to gather information, provides information, and/or update customer records.
• Completes cross training with other departments to include Operations, Sales, and Billing.
• Records details of sales transactions and submit reports to Sales Manager
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
• Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
• Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
• Supports other service lines when required.

Job description

SUMMARY OF Position

The Inside Sales Representative provides for the short and long term growth of WP revenues through providing over the phone customer service and sales support.

The Inside Sales Representative provides for the short and long term growth of WP revenues through providing over the phone customer service and sales support.

Essential Job Functions

• Understands business needs and expectations of the customers and provides relevant solutions
• Ensures proper attention to every customer
• Analyzes and understands the choices and capacities of the customer and suggest suitable products
• Call prospective customers, explain details of the different products and services offered and initiate the sale
• Achieves sales targets and improves goodwill of the organization
• Responsible to close sales deals and achieve customer satisfaction
• Uses Tower system to gather information, provides information, and/or update customer records.
• Completes cross training with other departments to include Operations, Sales, and Billing.
• Records details of sales transactions and submit reports to Sales Manager
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
• Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
• Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
• Supports other service lines when required.

Work Environment

• Normal setting for this job is: Office Setting