Inside Sales Representative/Dispatch

Sunstate; Town of Ogden (NY); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

$200 annual work boot allowance

Rent equipment for free

Prescription safety glasses

My Holiday benefit

Vacation overtime averaging

Robust benefits

Job summary

Sunstate Equipment Co. is hiring for an Inside Sales position focused on growing revenue through new accounts and suggestive selling. The role coordinates service delivery, processes orders for deliveries and pickups, and handles telephone inquiries with some equipment troubleshooting.

It requires customer service experience and sales aptitude within a team environment. The ideal candidate will have at least two years in customer service, prefer inside sales experience, and familiarity with the

Qualifications

• A minimum of 2 year of Customer Service experience required.
• 2 years of inside sales experience is preferred.
• Experience in the construction industry is a huge plus.
• Must possess sales ability identifying customer needs through suggestive selling or upselling, and strong relationship-building skills.
• Be comfortable working with a team and independently, any task could go either way.
• Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highlypreferred!
• You're a top-notch communicator with an infectious personality; comfortable and charming.
• Obtain and maintain valid unrestricted Driver's License, meet minimum age requirement of 21, to drive company vehicle.
• Have excellent customer service skills. You'll be talking to a lot of people, keep up the positive attitude!
• Be capable of collaborating with other team members: You've got sales goals, and you can't meet all of them alone.
• High attention to detail, with ability to switch task with ease

Responsibilities

• Answer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries.
• Perform all routine rental transactions including creating rental reservations, scheduling the pickup of equipment, creating rental quotes, and may include processing all returned driver orders.
• Assist all walk-in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner.
• Assist customers with selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety.
• Communicate via two-way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders.
• Review the credit card rental file daily to ensure proper and accurate billing.
• Enter all lost rentals, rate inquiries, and service calls into the counter logbook.
• Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed and review the open credit card rentals file to ensure accuracy.
• Communicate any leads to the field sales personnel for their follow-up.
• May be required to help load/unload and deliver equipment for the customers.
• May be scheduled and required to work extended hours and/or on-call/standby rotation.
• May perform other duties as assigned

Skills

Customer Service

Inside Sales

Construction Industry

Upselling

Communication

Teamwork

Microsoft Office

Tools

Microsoft Office

CAD

AS 400

Job description

Sunstate Equipment Co.: Where Safety and People are Core Values.

We care about our People and it shows!

Hiring Immediately

Typical Schedule: Monday - Friday 40 hours a week (Overtime Eligible with Business Need) - Branch Hours 7am to 5pm

Pay starting at $22 to $32 per hour, dependent on experience, with quarterly performance bonus; PAID WEEKLY!

• $200, annual work boot allowance!
• Rent ANY of our equipment for FREE
• FREE Prescription Safety Glasses
• \"My Holiday\" Benefit lets you celebrate a holiday that’s special to you without using PTO!
• Unique Vacation Overtime Averaging benefit that pays you overtime while you're on vacation!
• Robust overall Benefits available

Sunstate is a proud Second Chance employer that evaluates every candidate on a case-by-case basis.

Position Requirements

The Inside Sales position consists of increasing revenue through the acquisition of new accounts, suggestive selling techniques, and fostering and nurturing through professional relationships. Responsibilities with a focus on coordinating and delivering services to our customers, such as processing orders for deliveries and pick-ups, as well as handling telephone inquiries that may involve some mechanical or operational troubleshooting with equipment. Acting as a virtual link between customers, sales, dispatch, and management, the incumbent ensures quality solutions and service.

• A minimum of 2 year of Customer Service experience required
• 2 years of inside sales experience is preferred
• Experience in the construction industry is a huge plus
• Must possess sales ability identifying customer needs through suggestive selling or upselling, and strong relationship-building skills.
• Be comfortable working with a team and independently, any task could go either way.
• Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highlypreferred!
• You're a top-notch communicator with an infectious personality; comfortable and charming.
• Obtain and maintain valid unrestricted Driver's License, meet minimum age requirement of 21, to drive company vehicle
• Have excellent customer service skills. You'll be talking to a lot of people, keep up the positive attitude!
• Be capable of collaborating with other team members: You've got sales goals, and you can't meet all of them alone.
• High attention to detail, with ability to switch task with ease

Responsibilities

• Answer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries
• Perform all routine rental transactions including creating rental reservations, scheduling the pickup of equipment, creating rental quotes, and may include processing all returned driver orders
• Assist all walk-in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner
• Assist customers with selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety
• Communicate via two-way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders
• Review the credit card rental file daily to ensure proper and accurate billing
• Enter all lost rentals, rate inquiries, and service calls into the counter logbook
• Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed and review the open credit card rentals file to ensure accuracy
• Communicate any leads to the field sales personnel for their follow-up.
• May be required to help load/unload and deliver equipment for the customers
• May be scheduled and required to work extended hours and/or on-call/standby rotation
• May perform other duties as assigned

Why Choose Us?

At Sunstate, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can't help but feel the close-knit work-family environment.

We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we’re constantly evolving our resources to provide our people with tools to make their lives easier!

Be YOU at Sunstate

At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal‑opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry

Sunstate Equipment Co. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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