Inside Sales/ Dispatcher

Dr. Mylissa's Medical Boutique; Fort Worth (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual boot allowance

Free equipment rental

Safety glasses

My Holiday

Vacation overtime

Robust benefits

Job summary

Sunstate Equipment Co. in Fort Worth, TX seeks an Inside Sales Representative/Dispatcher to grow revenue, coordinate orders, and serve customers from the office and yard.

You will act as a liaison between customers, sales, dispatch, and management, handling rentals, inquiries, and basic equipment troubleshooting. The role requires at least 2 years in customer service, inside sales, and strong communication; Spanish preferred.

Qualifications

• Minimum 2 years Customer Service experience.
• Minimum 2 years Inside sales experience.
• Strong communication and ability to upsell.
• Spanish is preferred.
• Valid driver’s license and 21+ to drive company vehicle.

Responsibilities

• Answer and document all incoming telephone calls to assist customers with rental needs.
• Perform all routine rental transactions including creating rental reservations and scheduling pickups.
• Assist walk-in customers, vendors, or applicants in a professional manner.
• Assist customers with selecting equipment for their job to ensure satisfaction and safety.
• Communicate via two-way radio with the yard and shop for loading/unloading and equipment needs.
• Review credit card rental files daily to ensure proper billing.
• Enter lost rentals, rate inquiries, and service calls into the counter logbook.
• Communicate leads to field sales personnel for follow-up.
• May load/unload and deliver equipment.

Skills

Customer Service

Inside sales

Upselling

Relationship-building

Teamwork

Communication

Spanish

Tools

CAD

AS 400

Microsoft Office

Job description

Inside Sales Representative/Dispatcher

Sunstate Equipment Co.: Where Safety and People are Core Values.

We care about our People and it shows!

Hiring Immediately; Pay dependent on experience and quarterly performance bonus; PAID WEEKLY!

Typical Schedule: Monday - Friday 7am to 5pm (Overtime Eligible!)

Location: South Fort Worth, TX

The Inside Sales position consists of increasing revenue through the acquisition of new accounts, suggestive selling techniques, and fostering and nurturing through professional relationships. Responsibilities with a focus on coordinating and delivering services to our customers, such as processing orders for deliveries and pick-ups, as well as handling telephone inquiries that may involve some mechanical or operational troubleshooting with equipment. Acting as a virtual link between customers, sales, dispatch, and management, the incumbent ensures quality solutions and service. This position will be working approximately 80% in the office and 20% out in the Yard and will cross train with Dispatch as well.

Exceptional Perks

• $200, annual work boot allowance!
• Rent ANY of our equipment for FREE
• FREE Prescription Safety Glasses
• "My Holiday" Benefit lets you celebrate a holiday that's special to you without using PTO!
• Unique Vacation Overtime Averaging benefit that pays you overtime while you're on vacation!
• Robust overall Benefits available

Sunstate is a proud Second Chance employer that evaluates every candidate on a case-by-case basis.

Position Requirements

• A minimum of 2 years Customer Service experience required
• A minimum of 2 years Inside sales (direct customer contact) experience preferred
• Must possess sales ability identifying customer needs through suggestive selling or upselling, and strong relationship-building skills.
• Be comfortable working with a team and independently, any task could go either way.
• Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highly preferred!
• You're a top-notch communicator with an infectious personality; comfortable and charming.
• Obtain and maintain valid unrestricted Driver's License, meet minimum age requirement of 21, to drive company vehicle
• Have excellent customer service skills. You'll be talking to a lot of people, keep up the positive attitude!
• Be capable of collaborating with other team members: You've got sales goals, and you can't meet all of them alone.
• High attention to detail, with ability to switch task with ease
• Bilingual - Spanish preferred

Responsibilities

• Answer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries
• Perform all routine rental transactions including creating rental reservations, scheduling the pickup of equipment, creating rental quotes, and may include processing all returned driver orders
• Assist all walk-in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner
• Assist customers with selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety
• Communicate via two-way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders
• Review the credit card rental file daily to ensure proper and accurate billing
• Enter all lost rentals, rate inquiries, and service calls into the counter logbook
• Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed and review the open credit card rentals file to ensure accuracy
• Communicate any leads to the field sales personnel for their follow-up.
• May be required to help load/unload and deliver equipment for the customers
• May be scheduled and required to work extended hours and/or on-call/standby rotation
• May perform other duties as assigned

Why Choose Us?

At Sunstate, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can't help but feel the close-knit work-family environment.

We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we're constantly evolving our resources to provide our people with tools to make their lives easier!

Be YOU at Sunstate

At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal‑opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry.

Sunstate Equipment Co. is an Equal Opportunity Employer

A Drug Free Workplace and Participates in E-Verify