Inside Sales

Sunstate Equipment Co., LLC; Savannah (GA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Boot allowance $200

Free equipment rental

Prescription safety glasses

My Holiday benefit

Overtime vacation pay

Benefits package

Job summary

Sunstate Equipment Co. is hiring for an Inside Sales/Dispatch role in Savannah, GA. The position emphasizes increasing revenue through new accounts and relationship-building, with responsibilities spanning order processing, deliveries, and customer inquiries.

The role is office-heavy (approximately 80%) with some yard work (20%), requiring teamwork, strong communication, and problem-solving in a fast-paced environment. Competitive pay and benefits are provided.

Qualifications

• Minimum 2 years in customer service, logistics, or coordination.
• Minimum 2 years Inside sales experience preferred.
• Sales ability to identify customer needs via upselling or suggestive selling.
• Comfortable working independently or in a team, adaptable to tasks.
• Knowledge of local geography and ability to read maps / navigate GPS.
• Strong written and verbal communication skills, active listening.
• Problem-solving in a fast-paced environment.
• Excellent organizational skills and time management.
• Proficient computer skills; Microsoft Office; CAD/AS400 preferred.

Responsibilities

• Answer and document all incoming calls to assist rental needs and inquiries.
• Process all routine rental transactions including reservations, scheduling pickups, quotes, and driver orders.
• Assist walk-in customers, vendors, or applicants in a professional manner.
• Help customers select appropriate equipment to ensure satisfaction and safety.
• Coordinate with yard/shop via two-way radio to fulfill orders.
• Review credit card rental files daily for accurate billing.
• Enter lost rentals, rate inquiries, and service calls in the counter logbook.
• Schedule and dispatch drivers/equipment to fulfill requests.
• Ensure deliveries, pickups, exchanges, and service calls meet timelines.
• Escalate truck or equipment issues to management for timely resolution.
• May load/unload and deliver equipment; may work extended hours or on-call.

Skills

Customer service

Inside sales

Communication

Time management

Teamwork

English proficiency

Tools

Microsoft Office

CAD

AS/400

Job description

Description

Sunstate Equipment Co.: Where Safety and People are Core Values.

We care about our People and it shows!

Hiring Immediately; PAID WEEKLY!

Typical Schedule: Monday – Friday 7am to 5pm (Overtime Eligible!)

Pay starting at $24 to $31 per hour, dependent on experience, with quarterly performance bonus

The Inside Sales/Dispatch position consists of increasing revenue through the acquisition of new accounts, suggestive selling techniques, and fostering and nurturing through professional relationships. Responsibilities with a focus on coordinating and delivering services to our customers, such as processing orders for deliveries and pick-ups, as well as handling telephone inquiries that may involve some mechanical or operational troubleshooting with equipment. Acting as a virtual link between customers, sales, dispatch, and management, the incumbent ensures quality solutions and service. This position will be working approximately 80% in the office and 20% out in the Yard and will cross train as a Dispatcher as well.

• $200, annual work boot allowance!
• Rent ANY of our equipment for FREE
• FREE Prescription Safety Glasses
• “My Holiday” Benefit lets you celebrate a holiday that’s special to you without using PTO!
• Unique Vacation Overtime Averaging benefit that pays you overtime while you’re on vacation!
• Robust overall Benefits available

Position Requirements

• A minimum of 2 years experience is required working in customer service role, managing logistics, or coordinating activities.
• A minimum of 2 years Inside sales (direct customer contact) experience preferred.
• Must possess sales ability identifying customer needs through suggestive selling or upselling, and strong relationship-building skills.
• Be comfortable working with a team and independently, any task could go either way.
• Possess knowledge of the geographical layout of the local area, ability to read maps, and navigate GPS
• Strong communication skills to include active listening and assimilating information; both verbal and written
• Aptitude for problem-solving in a fast-paced environment
• Exceptional organizational skills and effective time management
• Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highlypreferred!
• Ability to focus on details and complete tasks with accuracy
• Adaptability to adjust priorities and plans based on orders received
• Proficiency in basic computer and typing skills
• Be capable of collaborating with other team members: You’ve got sales goals, and you can’t meet all of them alone.
• Ability to read, write, and speak English, bilingual is a plus
• Knowledge of applicable DOT rules, regulations and laws is a plus

Responsibilities

• Answer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries
• Perform all routine rental transactions including creating rental reservations, scheduling the pickup of equipment, creating rental quotes, and may include processing all returned driver orders
• Assist all walk-in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner
• Assist customers with selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety
• Communicate via two-way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders
• Review the credit card rental file daily to ensure proper and accurate billing
• Enter all lost rentals, rate inquiries, and service calls into the counter logbook
• Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed and review the open credit card rentals file to ensure accuracy
• Communicate any leads to the field sales personnel for their follow-up.
• Efficiently schedule and dispatch drivers/equipment to fulfill customer requests
• Ensure all scheduled delivery, pick up, exchange, and field service call times are met or exceeded
• Effectively coordinate and prioritize all deliveries, exchanges, pick-ups, and service calls. This also includes ensuring all ’Must Pick-ups’ are completed by the end of day
• Set daily schedules for drivers to manage driver overtime and ensure drivers receive a lunch break
• Escalate any truck or equipment problems, late deliveries, and personnel issues to management to ensure timely resolution
• Communicate via two-way radio with the yard and shop relative to communicating equipment needs for orders
• May be required to help load/unload and deliver equipment for the customers
• May be scheduled and required to work extended hours and/or on-call/standby rotation

Why Choose Us?

At Sunstate, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can’t help but feel the close-knit work-family environment.

We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we’re constantly evolving our resources to provide our people with tools to make their lives easier!

Be YOU at Sunstate

At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal-opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry

Sunstate is a proud Second Chance employer that evaluates every candidate on a case-by-case basis.

Sunstate Equipment Co. is an Equal Opportunity Employer

A Drug Free Workplace and Participates in E-Verify

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.