Inside Sales Representative (Customer Service & Sales Representative )

Western & Southern Financial Group; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Tuition reimbursement

Insurance starting day 1

401(k) matching/pension options

Fitness center on-site

Employee discounts

Job summary

Western & Southern Financial Group is hiring for an entry-level insurance and financial services role in downtown Cincinnati. You will handle inbound client calls, deliver exceptional customer service, and identify opportunities to recommend additional insurance products without cold calls.

You’ll complete a 10–12 week paid training program and earn a Life & Health Insurance license, with costs covered. A $2,000 sign-on bonus after 90 days and a $500 exam bonus are available.

Qualifications

• High school diploma or GED required.
• Strong customer service and communications skills.
• Ability to navigate complex conversations with clients.
• Ability to think critically and solve problems effectively.
• Ability to pass a Life and Health Insurance License in home state within 45 days & 2 attempts.

Responsibilities

• Handle inbound client calls for Gerber Life Insurance, a subsidiary of Western & Southern Financial Group.
• Build relationships through exceptional customer service.
• Identify opportunities to recommend additional products.
• Complete a 10–12-week paid training program and earn your Life & Health Insurance license.
• Earn a $500 bonus for passing your exams and a $2,000 sign-on bonus after 90 days.

Skills

Customer service

Communication skills

Problem solving

Critical thinking

Team player

Education

High school diploma or GED

Job description

Join Western & Southern Financial Group — Somewhere to Grow, Lead, Win and Do Good for Others

*No prior insurance experience? No problem. We'll train you!

This is an entry-level insurance and financial services opportunity with Gerber Life Insurance, a subsidiary of Western & Southern Financial Group. You will handle inbound client calls - no cold calling or chasing leads - while providing customer service and identifying opportunities to recommend additional insurance products.

What You’ll Do

• Support existing clients of Gerber Life, a nationally recognized brand.


• Build relationships through exceptional customer service.


• Identify opportunities to recommend additional products.


• Compensation is salary-based—no commission or incentive structure


• Complete a 10–12-week paid training program and earn your Life & Health Insurance license—we pay for the training and licensing costs.


• Earn a $500 bonus for passing your exams


• Receive a $2,000 sign-on bonus after 90 days

Job Type:

Full-time, onsite position in downtown Cincinnati, Ohio. Professional dress attire

Day Shift Schedule:

Monday 10am-7pm and Tuesday-Friday 9am-6pm, no weekends

Who This Role Is Great For:

This role may be a great fit for candidates with experience in customer service, retail, hospitality, banking, call centers, sales, or other customer-facing roles, as well as recent graduates looking to begin a career in insurance or financial services.

Successful candidates are curious, dependable and motivated to grow.

• Great listeners who communicate clearly and effectively


• Naturally helpful and customer-focused


• Organized and able to manage multiple tasks


• Problem-solvers who enjoy finding solutions


• Team players who value collaboration and accountability


• Competitive and self-starter

Required:

• High school diploma or GED


• Strong customer service and communications skills


• Ability to navigate complex conversations with clients


• Ability to think critically and solve problems effectively


• Ability to pass a Life and Health Insurance License in home state within 45 days & 2 attempts

Why Work for Us

This position can be a starting point for a long-term career in insurance, financial services, customer service, sales, or leadership. That is why we offer a comprehensive benefits package designed to help you succeed, including:

• Paid time off increasing with tenure.


• Tuition reimbursement and individualized career development plans.


• Medical, dental, vision, and life insurance starting day 1.


• 401(k) savings plan with pension options.


• Access to on-site amenities like a fitness center, cafeteria and more.


• Extensive employee discount program.

Headquartered in Cincinnati, Ohio, Western & Southern is a Fortune 500® company recognized as one of America’s Best Midsize Employers by Forbes. We invest in our associates through meaningful skill development, leadership opportunities and career coaching.

Our commitment to career growth and employee development earned us national recognition, including two gold badges from Where You Work Matters and Top 10 Military Friendly Employer and Top Spouse Employer designations. We take pride in helping associates build meaningful careers through award‑winning development programs and leadership opportunities. Hear what our associates say about their experience at W&S!

Our Culture

Western & Southern is built on a culture driven by integrity, top‑notch performance, teamwork and collaboration. We’re committed to hiring and developing professionals who strive for excellence, demonstrate strong ethics and make fact‑based decisions. Our associates are empowered to chase their career dreams while being supported every step of the way.

Western & Southern is not just a place to work — it’s somewhere to grow, lead, win and make a difference in your career and community.