Inside Sales Representative / Client Advocate

Hambleton Handyman LLC; Manassas (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401k matching

Life insurance

Home project discounts

Job summary

Hambleton Handyman LLC in Manassas, VA is seeking a Client Advocate to be the first contact for prospective and existing clients, guiding them with consultative service from the initial inquiry through project completion. You will build lasting relationships by listening to needs, explaining our offerings, and ensuring a smooth, positive experience at every step of the process.

The role emphasizes timely communication, accurate estimates, and follow-up to secure client contracts.

Qualifications

• Previous customer service experience required.
• Sales experience strongly preferred.
• Comfort with phone-based communication throughout the workday.

Responsibilities

• Answer calls promptly and professionally.
• Follow up with leads to maintain client relationships.
• Educate clients about our services and options.
• Set clear expectations through positive communication.
• Respond quickly to leads and follow up diligently.
• Follow up on estimates with written explanations.
• Book jobs and coordinate scheduling to set up success.

Skills

Customer service

Sales

Phone communication

Job description

The Client Advocate serves as the first point of contact for prospective and existing clients, building lasting relationships through exceptional service and consultative guidance. This role focuses on understanding client needs, educating them about our services, and ensuring a positive experience from initial contact through job completion. Our mission is to create happy paying clients who call us back time and time again, and this role is on the front lines of that mission.

Duties & Responsibilities:

• Answer calls promptly and professionally with a warm, confident presence
• Make outbound calls to follow up with leads and maintain client relationships
• Listen carefully to understand clients’ needs, and offer tailored solutions that are in their best interests
• Educate clients about our services and help them make informed decisions
• Set clear expectations through positive, effective communication
• Respond quickly to all leads, and follow up diligently to prevent opportunities from falling through the cracks
• Follow up on estimates, ensuring the clients have a professional and well explained written estimate of their potential project so they decide whether to move forward with the work
• Book jobs, taking detailed notes to ensure the scheduling department and craftsmen will be set up for success

Required Qualifications:

• Previous customer service experience required
• Previous sales experience is strongly preferred
• Comfort with phone-based communication throughout the workday

Company Benefits:

• Health and Dental insurance plan
• 10 Paid Holidays and PTO
• 401k Retirement Plan including company matching contributions
• Life Insurance Policy
• Employee rates for home improvement projects at your own home