Customer Experience Representative

Medium; Fresno (CA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401(k) with company match

PTO after 90 days

Fast-track promotion opportunities

Job summary

Medium is seeking a Customer Experience Representative to re-engage warm leads and close exterior home improvement deals from home improvement products in a fast-paced, growth-focused environment. You will build trust with homeowners and educate them to provide tailored solutions.

The role emphasizes high commission potential, daily coaching, and a supportive culture. Experience in roofing or exterior sales is preferred, with a focus on virtual closings and data-driven performance.

Qualifications

• Proven closer with history of meeting/exceeding sales targets
• Experience in roofing/exterior home improvement sales preferred
• Virtual closing in a fast-paced, competitive environment
• Strong communication and relationship-building skills
• Tech-savvy with CRM systems and MS Office

Responsibilities

• Work warm leads and re-engage past clients to close deals
• Conduct outbound follow-up calls to educate clients and close deals
• Build and maintain lasting customer relationships
• Serve as trusted advisor to solve exterior home improvement needs with tailored solutions
• Develop and execute sales strategies to meet revenue goals
• Maintain accurate records in CRM
• Stay updated on product knowledge and market trends

Job description

Build Relationships. Close Deals. Grow Your Career — No Cold Knocking Required.

Are you an experienced sales professional who loves helping homeowners while building relationships that last? Do you have experience selling roofing, siding, windows, doors, or other exterior home improvement products? If you're competitive, self-driven, and motivated by hitting real revenue targets, we want to talk to you.

We're not just a company — we're a family. The growth of our business, the success of our people, and the happiness of our clients drive everything we do. We lead with positive culture, empowerment, and continuous coaching, not micromanagement, because we believe people do their best work when they're trusted to do it.

As a Customer Experience Representative, you'll focus on re-engaging warm leads — including past clients who didn't move forward the first time — and turning them into satisfied, long-term customers. You'll build trust, educate homeowners, and close deals virtually in a fast-paced, supportive environment.

Why You'll Want This Role

• Warm leads only— no cold door-knocking, ever
• Performance-driven income— your effort directly shapes your earnings
• Real career path— clear opportunities to advance, not a dead-end role
• Daily coaching and development— invest in your growth, not just your quota
• Empowered, not micromanaged— you're trusted to do what you do best
• Family-first culture— supportive leadership that genuinely wants to see you succeed

What You'll Do

• Work warm leads and re-engage prior clients who previously chose not to move forward
• Conduct outbound follow-up calls to educate clients and close deals
• Build and maintain strong, lasting customer relationships
• Act as a trusted advisor, helping homeowners solve roofing and exterior issues with tailored solutions
• Develop and execute sales strategies to meet or exceed revenue goals
• Maintain accurate records of all activity in CRM software
• Stay current on product knowledge, industry trends, and competitive insights

You'll Thrive Here If You're

• A proven closer with a track record of meeting or exceeding sales targets
• Experienced in roofing or exterior home improvement sales (preferred)
• Comfortable closing deals virtually in a high-paced, competitive environment
• A natural communicator who builds trust and rapport quickly
• Tech-savvy — comfortable with CRM systems, iPads/iPhones, and Microsoft Office (Outlook, Word, Excel, Teams)
• Confident, self-disciplined, and highly motivated
• Analytical, with a good read on market trends
• Team-oriented, with a genuine desire to help clients and win together

Compensation & Benefits

• Base salary plus commission — you'll never be commission-only
• Earn up to 5% commission on completed jobs
• Average Customer Experience Representatives earn $1,000 per closed deal
• Health, Dental, and Vision insurance
• 401(k) with company match
• PTO after 90 days
• Fast-track promotion opportunities