Inside Sales Representative - Bilingual English-Spanish

Fastsigns International; Wyomissing (Berks County); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Job summary

FASTSIGNS Wyomissing/Reading is seeking a bilingual Inside Sales Representative to join our initial three-person team. You will bridge language barriers and deliver an exceptional experience to Spanish-speaking customers in a diverse community.

The role combines consultative sales, customer service, project coordination, and sign production. Ideal for someone aiming to transition into Outside Sales within a year, with a supportive, growth-focused environment.

Qualifications

• Proficiency in spoken and written English and Spanish.
• 2-3 years of retail or counter sales experience.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn and able to build relationships.
• Great listening and organization skills.

Responsibilities

• Consultative sales and account management across walk-in, phone, email, and web channels.
• Prepare estimates, process POS orders, and maintain ongoing client communication.
• Complete work orders, collect pre-payments, secure artwork approvals, manage delinquent accounts, and update daily WIP summaries.
• Identify prospects, maintain a qualified lead database through referrals and outbound contact, and follow up on leads.
• Maintain a clean, organized showroom environment.
• Handle walk-in, phone, and email conversations in English or Spanish, including needs assessment, estimating, and order updates.

Skills

Bilingual English/Spanish

Retail sales experience

Outgoing, responsive, eager to learn

Great listening and organization

Education

High school diploma or equivalent

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

We open in early 2027 and are looking for a bilingual Inside Sales Representative to join our initial three-person team. You will help us bridge language barriers, foster trust, and deliver an exceptional experience to our Spanish-speaking customers in a diverse, vibrant community.

FASTSIGNS of Wyomissing-Reading is a locally owned franchise of the largest visual communications network in North America. We partner with contractors, manufacturers, healthcare providers, property managers, and local businesses to create building/safety signage, banners, vehicle graphics, wall graphics, trade show displays, and more.

About the role

This role combines consultative sales, customer service, project coordination, and hands‑on sign production. Designed as a high‑growth development opportunity, the ideal candidate will transition into a dedicated Outside Sales Representative position within one year.

What you'll do:

• Consultative Sales & Account Management: Serve as primary contact across walk‑in, phone, email, and web channels; conduct sales conversations to recommend products, prepare estimates, process POS orders, and maintain ongoing client communication.
• Order Administration & Workflow: Complete work orders, collect pre‑payments, secure artwork approvals, manage delinquent accounts, and update daily WIP summaries.
• Proactive Prospecting: Identify prospects, maintain a qualified lead database through referrals and outbound contact (phone, email, social), and follow up on leads.
• Showroom Standards: Maintain a clean, organized, attractive, and welcoming retail showroom environment.

Bilingual Communication

• Bilingual Customer Conversations: Handle walk‑in, phone, and email conversations in English or Spanish, including needs assessment, estimating, and order updates.
• Bilingual Sign Copy: Proofread English and Spanish sign copy and proofs for spelling, grammar, and accuracy; adapt basic messaging for bilingual signage.
• Language Resource: Serve as the team's Spanish-language contact for customers and vendors.

Sign Production & Finishing

• Vinyl & Substrate Preparation: Follow detailed layouts to place computer‑cut vinyl or graphics on substrates, prepare materials (cutting, painting, cleaning), and weed vinyl.
• Finishing & Quality Control: Perform finishing operations (laminating, mounting) and quality assurance checks pre‑ and post‑production against Work Orders.

Ideal Qualifications for FASTSIGNS Inside Sales Representative

• Proficiency in spoken and written English and Spanish
• 2-3 years of retail or counter sales experience
• High school diploma or equivalent
• Outgoing, responsive, eager to learn and able to build relationships
• Great listening and organization skills

Schedule & Work-Life Balance

• Full‑Time (40hrs/week), Monday through Friday, 8:30am – 5:00pm.
• Fixed, predictable daytime hours with no nights, weekends, or major holiday shifts.

Compensation

• Compensation includes an hourly rate, plus commission.
• We highly value your language skills. This position includes a bilingual pay premium.

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you!

Equal opportunity

Kairos Visual Communications Co. dba FASTSIGNS – # 253501 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kairos Visual Communications Co. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.