Inside Sales Representative (69865)

Tireco, Inc; Jacksonville (FL); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Paid Weekly Sick Time - 5 days

Vacation Time – Earn up to 2 weeks in your first year

Paid Holidays and Floating Holidays

Premium FREE Medical and Dental coverage

401(k) with company matching

Life Insurance

Discounts on Tires and Wheels

Opportunity for advancement

Job summary

Tireco, Inc in Jacksonville, FL is hiring an Inside Sales Representative to manage customer inquiries and provide high-quality sales support. This role involves answering inbound sales calls and making outbound calls to enhance customer satisfaction and sales performance.

The ideal candidate has a high school diploma and 2+ years of sales experience, with strong customer service and communication skills. Benefits include paid sick time, vacation, and medical coverage options.

Qualifications

• Must have a high school diploma or equivalent experience.
• At least 2 years of experience in a similar or related position.
• Proven track record in customer service.

Responsibilities

• Provide exceptional customer service and sales support.
• Support sales inquiries from customers through various channels.
• Make outbound sales calls as assigned by the manager.
• Maintain customer interaction logs in the CRM system.

Skills

Customer service skills

Communication skills

Sales skills

MS Office

Experience with NetSuite

Education

High school diploma / G.E.D.

Tools

Customer Relationship Management (CRM) software

Job description

Job Details

• Job Location: Jacksonville, FL 32218
• Salary Range: $18.50 – $18.50 Base + Commission per month
• Job Shift: Day
• Job Title: Inside Sales Representative

As an Inside Sales Representative (ISR) for Tireco Distributors, you will maintain customer satisfaction through effectively handling customer sales inquiries, new product introductions, answering inbound customer sales calls, and making daily outbound sales calls to support ongoing sales and marketing campaigns. A telemarketing background would be ideal.

Schedule

• Monday – Friday, 8:00am – 5:00pm with rotating Saturdays
• Closed on Sundays

Compensation

Base pay ($18.50/hr). Average performers earn $10,800 in commission.

Team Member Perks

• Paid Weekly Sick Time - 5 days
• Vacation Time – Earn up to 2 weeks in your first year of employment
• Paid Holidays and Floating Holidays
• Premium FREE Medical and Dental coverage options
• Vision Insurance
• 401(k) with company matching
• Life Insurance
• Discounts on Tires and Wheels
• Opportunity for advancement

We Want to Hear From You If You

• You pride yourself in providing the BEST customer service
• You are enthusiastic about the automotive industry
• You are meticulous, self-driven, and an effective communicator

Essential Responsibilities

• Provides exceptional customer service and sales support to all customers and team members
• Effectively supports sales and customer service-related inquiries from customers through various channels (phone, chat, text, email)
• Answers inbound customer phone calls
• Makes outbound sales calls to support company objectives as assigned by the manager
• Enters customer discussion points and other information in the Customer Relationship Management (CRM) system and coordinates follow-up activities
• Provides information to customers about our products, services, campaigns, and programs
• Develops new prospects and leads by making outbound phone calls and doing online research
• Assists sales team and customers with new customer and credit applications
• Supports the product returns process for new items and warranty claims
• Maintains supplier point-of-sale brochures, catalogs, banners, and other items to support sales team members and customers
• Compiles recommendations to improve the efficiency and effectiveness of key business processes
• Works with other sales team members and sales team management to share best practices and implement improved sales practices
• Availability to work Saturdays as part of team rotation; covering phones remotely using company equipment

Required Qualifications and Skills

• High school diploma / G.E.D. or equivalent experience
• 2+ years of experience in a similar or related position
• Excellent customer service track record
• Basic knowledge of MS Office suite; Word, Outlook
• Familiarity with NetSuite, preferred