Inside Sales Representative

American Cord and Webbing Co, Inc. (ACW); Woonsocket (RI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement plan with employer匹配

Bonus opportunities

Job summary

ACW is seeking a motivated Sales Representative to develop new business, grow existing customer accounts, and build long-term relationships. You will identify sales opportunities, prepare quotations, manage customer accounts, and collaborate with internal teams to deliver customer-focused solutions.

The ideal candidate is proactive, organized, and able to balance new business development with ongoing account management.

Qualifications

• Strong communication, relationship-building, and customer service skills.
• Able to identify opportunities, develop prospects, and grow customer accounts.
• Strong organizational skills and attention to detail.
• Ability to manage multiple accounts, priorities, and deadlines effectively.
• Experience with CRM and ERP systems; able to learn them quickly.
• Willingness to travel occasionally for trade shows.

Responsibilities

• Identify, prospect, and pursue new sales opportunities to expand ACW's customer base.
• Develop and maintain relationships with existing customers to increase retention and account growth.
• Meet or exceed sales goals and objectives established by the Director of Sales.
• Research prospective customers, assess business opportunities, and develop strategies to win new accounts.
• Prepare quotations for new business and follow up on opportunities to convert quotes into orders.
• Identify opportunities to cross-sell and upsell complementary products and services.
• Utilize leads generated by the marketing team to develop new business opportunities.
• Support marketing initiatives and provide feedback to improve lead generation and sales effectiveness.
• Travel to approximately one or two trade shows annually and or large assigned customers as directed by management.

Skills

Communication

Relationship-building

Customer service

Prospecting

Account management

Organizational skills

Time management

CRM proficiency

Collaboration

Tools

CRM systems

ERP systems

Job description

ACW is seeking a motivated, results-driven Sales Representative to develop new business, grow existing customer accounts, and build long-term customer relationships. This position is responsible for identifying sales opportunities, preparing quotations, managing customer accounts, and working collaboratively with internal departments to deliver solutions that meet customer needs.

The ideal candidate is proactive, customer-focused, organized, and capable of balancing new business development with ongoing account management. The successful candidate will contribute to ACW's overall growth by identifying opportunities, understanding market trends, and delivering exceptional customer service.

This position offers a competitive base salary plus uncapped commission, providing the opportunity to increase earnings based on sales performance.

Key Responsibilities

Sales and Business Development

• Identify, prospect, and pursue new sales opportunities to expand ACW's customer base.
• Develop and maintain strong relationships with existing customers to increase retention and account growth.
• Meet or exceed sales goals and objectives established by the Director of Sales.
• Research prospective customers, assess business opportunities, and develop strategies to win new accounts.
• Prepare quotations for new business and follow up on opportunities to convert quotes into orders.
• Identify opportunities to cross-sell and upsell complementary products and services.
• Utilize leads generated by the marketing team to develop new business opportunities.
• Support marketing initiatives and provide feedback to improve lead generation and sales effectiveness.

Account Management and Customer Service

• Manage assigned customer accounts and serve as a primary point of contact for sales-related inquiries.
• Respond to customer and prospect questions, concerns, and requests accurately and promptly.
• Review purchase orders for pricing accuracy, correct part numbers, and completeness before submitting them to Order Entry.
• Coordinate with internal departments to resolve customer issues and ensure appropriate follow-through.
• Delegate appropriate tasks to the Customer Service team, when necessary, in accordance with established procedures and management direction.

Internal Coordination and Product Knowledge

• Work with internal departments to identify the most appropriate products and solutions for customer requirements.
• Coordinate meetings with colleagues and management when cross-functional input is needed.
• Develop a strong understanding of ACW's products, operations, quality standards, and sales processes.
• Follow all company policies, quality standards, recordkeeping requirements, and applicable ISO 9001 procedures throughout the sales process.

Sales Administration and Reporting

• Maintain accurate and complete records of sales activities, customer communications, quotations, and opportunities in the company's CRM and ERP systems.
• Create and maintain customer accounts and contact information.
• Monitor competitor pricing, market trends, customer needs, and industry developments.
• Communicate relevant market intelligence and customer feedback to senior management and team members.
• Make informed sales decisions that support customer satisfaction, profitability, and ACW's overall business objectives.
• Provide sales updates and participate in management meetings as requested.

Travel

• Travel to approximately one or two trade shows annually and or large assigned customers as directed by management.

Qualifications and Skills

• Strong communication, relationship-building, and customer service skills.
• Demonstrated ability to identify opportunities, develop prospects, and grow customer accounts.
• Strong organizational skills and attention to detail.
• Ability to manage multiple accounts, priorities, and deadlines effectively.
• Sound business judgment and problem-solving skills.
• Proficiency with CRM and ERP systems, or the ability to learn them quickly.
• Ability to collaborate effectively with sales, customer service, marketing, and other internal departments.
• Willingness to travel occasionally for trade shows.

Preferred qualifications: Previous B2B sales experience, account management experience, and familiarity with industrial products or manufacturing environments.

Compensation and Benefits

• Base salary plus uncapped commission.
• Bonus opportunities, including performance-based and annual bonuses.
• 401(k) retirement plan with employer matching.