Inside Sales Representative

AposHealth; Wilmington (DE); Remote; USD 60,000 - 63,000; Full time

Job summary

AposHealth is seeking an Inside Sales Representative who will play a vital role in patient engagement by educating them about healthcare solutions and converting leads into appointments. In this remote position, the ideal candidate will leverage emotional intelligence and strong communication skills to provide exceptional service while aligning with healthcare compliance standards.

Benefits

401(k)

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Floating Holidays

Sick Time

Qualifications

• 1+ years of experience in inside sales or call center sales environment.
• Ability to follow structured processes while maintaining a personalized approach.
• Familiarity with health insurance terms and EMR systems.

Responsibilities

• Proactively follow up on inbound leads via phone, email, or text.
• Convert qualified leads into scheduled patient evaluations.
• Ensure all activities adhere to HIPAA and compliance standards.

Skills

Customer Service

Communication

Emotional Intelligence

Sales Skills

Education

High School Diploma or Equivalent

Tools

CRM Systems

EMR Systems

Job description

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Position Overview

In this remote Inside Sales role, you will be part of our call center team, serving as the first voice patients hear when exploring care. You’ll follow up on qualified leads, educate prospective patients about our solution, and guide them through the process of becoming a patient. This role requires empathy, strong communication, and the ability to manage emotionally driven sales conversations in a compliant, patient-focused manner.

You’ll collaborate with field sales, marketing, and clinical teams to convert leads into scheduled appointments — helping people get the care they need while following best practices in healthcare compliance, including HIPAA.

Responsibilities:

• Proactively follow up on inbound leads via phone, email, or text to engage and qualify prospective patients.
• Build rapport quickly, listen actively, and understand each caller’s pain points and motivations.
• Use emotional intelligence to guide patients through an emotionally sensitive decision-making process.
• Explain the benefits of AposHealth services and clearly communicate next steps in the patient journey.
• Convert qualified leads into scheduled patient evaluations by following a proven sales process.
• Provide exceptional customer service, ensuring a supportive and caring experience during every interaction.
• Educate patients about treatment, insurance coverage, costs, and what to expect.
• Handle objections with empathy and professionalism, reinforcing value over cost.
• Use the CRM system to track all leads, communications, and progress.
• Maintain accurate, timely documentation in the EMR system and follow internal scheduling processes.
• Ensure all activities adhere to HIPAA, privacy, and healthcare compliance standards.
• Work closely with field sales representatives, clinical providers, and marketing teams to ensure alignment and a seamless patient experience.
• Participate in team meetings and performance reviews, sharing insights and feedback from patient interactions.
• Continuously identify opportunities to streamline scheduling processes and improve the patient experience, contributing to the overall efficiency of the organization.

Requirements:

• 1+ years experience in inside sales, healthcare sales, or a call center sales environment.
• Exceptional customer service and communication skills with a high degree of empathy.
• Strong understanding of emotional, consultative, or needs-based sales.
• Experience working with CRM systems and managing leads or pipelines.
• Familiarity with electronic medical records (EMR) systems. Knowledge of Athena strongly preferred
• Understanding of health insurance, including terms like deductible, out-of-pocket maximum, and co-pay.
• Ability to follow structured processes while maintaining a personalized approach.
• Comfortable working independently in a fully remote setting with a reliable internet connection.

Position Overview

In this remote Inside Sales role, you will be part of our call center team, serving as the first voice patients hear when exploring care. You’ll follow up on qualified leads, educate prospective patients about our solution, and guide them through the process of becoming a patient. This role requires empathy, strong communication, and the ability to manage emotionally driven sales conversations in a compliant, patient-focused manner.

You’ll collaborate with field sales, marketing, and clinical teams to convert leads into scheduled appointments — helping people get the care they need while following best practices in healthcare compliance, including HIPAA.

Responsibilities:

• Proactively follow up on inbound leads via phone, email, or text to engage and qualify prospective patients.
• Build rapport quickly, listen actively, and understand each caller’s pain points and motivations.
• Use emotional intelligence to guide patients through an emotionally sensitive decision-making process.
• Explain the benefits of AposHealth services and clearly communicate next steps in the patient journey.
• Convert qualified leads into scheduled patient evaluations by following a proven sales process.
• Provide exceptional customer service, ensuring a supportive and caring experience during every interaction.
• Educate patients about treatment, insurance coverage, costs, and what to expect.
• Handle objections with empathy and professionalism, reinforcing value over cost.
• Use the CRM system to track all leads, communications, and progress.
• Maintain accurate, timely documentation in the EMR system and follow internal scheduling processes.
• Ensure all activities adhere to HIPAA, privacy, and healthcare compliance standards.
• Work closely with field sales representatives, clinical providers, and marketing teams to ensure alignment and a seamless patient experience.
• Participate in team meetings and performance reviews, sharing insights and feedback from patient interactions.
• Continuously identify opportunities to streamline scheduling processes and improve the patient experience, contributing to the overall efficiency of the organization.

Requirements:

• 1+ years experience in inside sales, healthcare sales, or a call center sales environment.
• Exceptional customer service and communication skills with a high degree of empathy.
• Strong understanding of emotional, consultative, or needs-based sales.
• Experience working with CRM systems and managing leads or pipelines.
• Familiarity with electronic medical records (EMR) systems. Knowledge of Athena strongly preferred
• Understanding of health insurance, including terms like deductible, out-of-pocket maximum, and co-pay.
• Ability to follow structured processes while maintaining a personalized approach.
• Comfortable working independently in a fully remote setting with a reliable internet connection.

Preferred Qualifications:

• Experience in the healthcare or medical device industry.
• Familiarity with insurance verification
• Knowledge of scheduling platforms and CRM tools.
• Knowledge of Athena is a plus

About Apos

AposHealth is passionate about helping those with pain continue to move, live, and thrive. Our medical device infuses our expertise in biomechanics, data science, and technology to relieve patients’ knee and back pain without surgery. As an AposHealth team member, you will have the opportunity to personally see the impact on patients’ lives and drive the growth of a startup. We’re looking to hire hardworking individuals looking to take the next step in their careers.

Compensation

• Base salary + commission
• Base salary: $60,000-63,000

We offer a competitive salary, 401(k), health, vision, and dental insurance, PTO, floating holidays, and sick time—all within a supportive, high-performing environment. Work alongside brilliant, driven professionals committed to helping patients return to the activities they love. Here, performance is recognized and rewarded—when you excel, it’s noticed. Be part of a company where your work has purpose.Join a team that’s passionate about making a difference in patients’ lives.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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