Inside Sales Representative

QXO; West Chester (Chester County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision insurance

PTO, holidays, parental leave

Paid training and certifications

Legal assistance

Identity protection

Pet insurance

Employee assistance program (EAP)

Job summary

QXO, Inc. is hiring an Inside Sales Representative to provide exceptional customer service and drive sales growth through product knowledge, quotations, and order management.

You will be the primary contact for contractors, builders, homeowners, and commercial customers, assisting with product selection, pricing, and project support. You will collaborate with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams to ensure orders are processed accurately and efficiently, delivering

Qualifications

• Front-line customer service and sales experience required.
• Construction/building materials knowledge a plus.
• Spanish bilingual proficiency is a plus.

Responsibilities

• Receive and process requests for price quotes, orders, returns, and billing inquiries.
• Provide product information, quotations, and order management support.
• Coordinate with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams to ensure accurate and timely orders.
• Support the Outside Sales team and adhere to pricing guidelines.

Skills

Customer service & sales

Building materials knowledge

Spanish language skills

Job description

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you'll do:

The Inside Sales Representative is responsible for providing exceptional customer service while supporting sales growth through product knowledge, quotations, order management, and customer relationship development. This role serves as a primary point of contact for contractors, builders, homeowners, and commercial customers by assisting with product selection, pricing, order processing, and project support. Working closely with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams, the Inside Sales Representative ensures customer orders are completed accurately and efficiently while delivering an outstanding customer experience.

• Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections
• Plan and implement telemarketing and prospecting objectives
• Coordinate delivery and pick up of orders with operations teams
• Provide support to Outside Sales team
• Adhere to pricing guidelines and policies of customer financial services

What you'll bring:

• Previous front‑line customer service and sales experience
• Industry experience with construction or building materials a plus
• Spanish bilingual proficiency a plus
• Ability to effectively communicate and follow‑up with customers, vendors, team members, and management
• Eagerness and ability to learn and retain vast amounts of product information

What you'll earn:

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

Benefits for union‑represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.