Inside Sales Representative

QXO; Wilmington (NC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

401(k) match

Health insurance (Medical, dental, and

PTO & holidays

Training & certifications

Legal assistance

Pet insurance

Employee assistance program

Job summary

QXO, Inc in Wilmington, NC is seeking an Inside Sales Representative to deliver outstanding customer service, support sales growth, and coordinate orders with internal teams.

You will handle price quotes, product information, order processing, and follow-ups with contractors, builders, homeowners, and commercial customers, while learning extensive product knowledge.

This role offers training, benefits, and opportunities to advance in a fast-growing company.

Qualifications

• Front-line customer service and sales experience required.
• Construction or building materials experience a plus.
• Spanish bilingual proficiency is a plus.
• Strong communication and ability to follow up with customers, vendors, and team members.
• Willingness to learn and retain vast product information.

Responsibilities

• Receive and process price quotes, orders, returns, and billing inquiries.
• Plan and implement telemarketing and prospecting objectives.
• Coordinate delivery and pickup of orders with operations teams.
• Provide support to Outside Sales team and adhere to pricing guidelines.
• Ensure accurate order processing and excellent customer experience.

Skills

Front-line customer service

Sales experience

Communication skills

Spanish bilingual proficiency

Product knowledge learning

Job description

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you'll do:

The Inside Sales Representative is responsible for providing exceptional customer service while supporting sales growth through product knowledge, quotations, order management, and customer relationship development. This role serves as a primary point of contact for contractors, builders, homeowners, and commercial customers by assisting with product selection, pricing, order processing, and project support. Working closely with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams, the Inside Sales Representative ensures customer orders are completed accurately and efficiently while delivering an outstanding customer experience.

• Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections
• Plan and implement telemarketing and prospecting objectives
• Coordinate delivery and pick up of orders with operations teams
• Provide support to Outside Sales team
• Adhere to pricing guidelines and policies of customer financial services

What you'll bring:

• Previous front‑line customer service and sales experience
• Industry experience with construction or building materials a plus
• Spanish bilingual proficiency a plus
• Ability to effectively communicate and follow‑up with customers, vendors, team members, and management
• Eagerness and ability to learn and retain vast amounts of product information

What you'll earn:

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

Benefits for union‑represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.