Inside Sales Representative

Davisulmer; Village of Liverpool (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Inside Sales Representative to enhance customer relationships and drive sales in the fire protection sector. This role involves identifying inspection deficiencies, preparing accurate quotes, and collaborating with teams to ensure customer satisfaction. The ideal candidate will thrive in a dynamic environment, utilizing their communication skills and technical knowledge to solve problems effectively. Join a company that values employee growth and offers a comprehensive benefits package, ensuring a rewarding career in a supportive team culture.

Benefits

Competitive Compensation

Comprehensive Benefits Package

401K Match Program

Employer Funded Profit-Sharing Plan

Voluntary Benefits

Qualifications

• Experience in service, inspection, or sales, preferably in fire protection.
• Excellent verbal and written communication skills.

Responsibilities

• Develop and maintain strong relationships with existing customers.
• Identify and pursue new sales opportunities through leads and calls.

Skills

Customer Service Orientation

Communication Skills

Problem-Solving

Sales Generation

Technical Proficiency

Education

Background in Business

Background in Marketing

Tools

Windows-based Office Systems

Job description

Since 1946, Davis-Ulmer Sprinkler Co. has been providing full-service fire sprinkler, suppression, alarm, and security systems to its customers, while maintaining our reputation as being one of the best companies in the business in the Northeast region. Davis-Ulmer contributes its success to their loyal employees and customers. The company's overall work force has grown and as we move forward, we foresee continued expansion throughout the Northeast.

At Davis-Ulmer we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Due to continued growth, we are seeking a motivated and results driven Inside Sales Representative to join our service team in Liverpool, NY. The ideal candidate will be responsible for spotting inspection deficiencies from fire alarm system inspection reports, estimating parts and labor to execute repairs while maintaining and growing relationships with existing customers. This is a role in identifying new sales opportunities and ensuring customer satisfaction. The Inside Sales Representative will work closely with our inspectors and service team to gather information based on our inspection teams findings to remedy the customers’ fire protection systems. This is an hourly position with rates based on experience and couples with a structured sales bonus based on performance.

Key Responsibilities:

• Customer Relationship Management: Develop and maintain strong relationships with existing customers to understand their needs and anticipate future requirements.
• Sales Generation: Identify and pursue new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Product Knowledge: Develop a thorough understanding of our products and services within the fire protection industry to effectively address customer inquiries and needs.
• Quotation and Proposal Preparation: Prepare accurate and timely quotes and proposals tailored to customer specifications.
• Order Processing: Process customer orders and ensure accurate entry into the sales system.
• Collaboration: Work closely with the sales and operations teams to ensure seamless communication and delivery of products and services.
• Reporting: Maintain detailed records of customer interactions and sales activities.
• Problem Solving: Address and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction.

Qualifications:

• Experience: Previous experience in service, inspection, or sales, preferably within the fire protection or related industry.
• Education: Background in Business, Marketing, or a related field is preferred.
• Communication Skills: Excellent verbal and written communication skills with the ability to present complex information clearly.
• Technical Proficiency: Comfortable using various Windows based office systems and applications. Working knowledge of fire alarm systems, service in troubleshooting fire alarm is preferred, ability to tactfully explain issues to customers and provide solutions in writing, phone or in person.
• Customer Focus: Strong customer service orientation with the ability to build rapport and trust with clients.
• Self-Motivated: Ability to work independently and manage time effectively in a fast-paced environment.
• Problem-Solving: Troubleshooting fire alarm systems.

Wage: $45,000-$60,000 base salary plus bonus and commission plan.

Why Choose DU Family of Companies:

• Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
• Long-Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
• Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

Davis-Ulmer offers a competitive benefits package which includes health, dental, and vision insurance, a 401K match program, employer funded profit-sharing plan and a variety of voluntary benefits.

Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate based on any legally protected status or characteristic. Minority/Female/Disability/Veteran.

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."

Equal Opportunity Employer, including disabled and veterans.