Inside Sales Representative

Munchsupply; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Short-term disability

Long-term disability

Job summary

Marcone Plumbing is seeking an Inside Sales Representative (ISR) to manage and grow relationships within an assigned customer base. The role requires handling inbound inquiries, outbound outreach, order processing, and issue resolution while delivering product guidance and upselling opportunities.

Responsibilities include maintaining call logs, following up on unresolved inquiries, researching billing issues, and communicating trends to management.

Qualifications

• High School Diploma or GED required.
• 2 years of prior call center experience or related field.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, SharePoint).
• Aptitude for numerical operations and data entry.

Responsibilities

• Manage and develop relationships within an assigned customer base.
• Respond to inbound inquiries and conduct targeted outbound outreach.
• Process orders and provide product and solution guidance.
• Resolve customer issues and promote upselling of products and services.
• Maintain call logs and reports; follow up on unresolved inquiries.
• Research billing issues and communicate trends to management.
• Coach customers on using computer systems to resolve problems.

Education

High School Diploma or GED

Tools

MS Office

Job description

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Location: REMOTE

Job Id:4025-MARCONE PLUMBING

# of Openings:1

About Marcone Plumbing Marcone Plumbing is the ultimate destination for top-quality products and solutions, including products from its in-house manufacturers, Wolverine Brass and Speakman. Longtime distributor Plumbmaster has been the premier source of more than 20,000 top-quality plumbing repair and replacement parts since 1928. Marcone Plumbing serves all major professional market channels, including educational, healthcare, hospitality, correctional and government markets in the U.S. and Canada.

The Inside Sales Representative (ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs. The ISR plays a key role in driving revenue, supporting customer retention, and delivering a consistent , high-quality customer experience through accurate execution and effective communication.

Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution.

Processes customer requests for pricing, information, and availability regarding products.

Processes customer orders for products both in stock and special order.

Identifies, researches, and resolves customer issues using the computer system.

Responsible for following up on customer inquiries not immediately resolved.

Provides customers with product and service information and promotes Up-selling products and services.

Responsible for completing call logs and reports.

Research billing issues.

Raise awareness and communicate with management of trends in customer calls.

Coaches’ customers how they can utilize computer systems to assist in resolving problems.

Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.

Other duties as assigned.

Qualifications

• High School Diploma or GED equivalent
• 2 years prior call center experience in a related field, with similar computer requirements
• Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
• Aptitude for mathematical operations and numerical analysis.

Physical Requirements

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift

Continuous use of fingers, hands, and arms for computer and office-related tasks

What We Offer:

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage

CORPORATE
One City Place, Suite 400
St Louis, MO 63141
[phone]