Inside Sales Representative

Xylem; Remote; USD 60,000 - 80,000; Full time

Job summary

A global water technology company is seeking an Inside Sales Account Representative in the United States. This role involves managing customer inquiries about orders, facilitating communication about product availability, and ensuring timely processing of emergency orders. Candidates should have a high school diploma and experience in customer service, with strong computer skills in Microsoft Office. The company offers a competitive salary and benefits, emphasizing diversity and equal opportunity in the workplace.

Benefits

Medical, Dental, Vision plans

401(k) with company contribution

Vacation pay based on years of service

Eleven paid holidays

Qualifications

• Strong computer skills in Microsoft Office Suite.
• Ability to communicate effectively with customers and team members.
• High attention to detail and accuracy in processing orders.

Responsibilities

• Handle customer inquiries regarding orders and applications.
• Communicate with customers about stock and delivery statuses.
• Participate in volunteer activities through Xylem Watermark.

Skills

Customer Service Experience

Strong Math Skills

Computer Proficiency in Microsoft Office

Education

High School Diploma

Associate or Bachelor’s Degree

Tools

Oracle based system

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for a Inside Sales Account Representative!!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark (https://www.xylem.com/en-us/watermark/)

THE ROLE

The Inside Sales Account Representative will handle phone, fax and e-mail inquiries in regards to entering orders, helping customers with their application(s) to determine what their product requirements may be, stock availability, open order status, shipment availability, open order status, shipment history status, etc. Must keep the Sales Force advised of what is happening in their particular territory. Handle all debit/credits in a timely manner.

CORE RESPONSIBILITIES

• Receive calls from customers, salesmen and service centers regarding orders, inquiries regarding delivery and shipping dates, additions and deletions on orders, item availability requests,
• Receives calls placing emergency quick ship orders for customers.
• Edits and coordinates all incoming orders before and after shipment Verifies accuracy and completeness of Bill To and Ship To address, product specifications, customer’s special instructions; verify promised shipments made on time; notify management of missed shipping dates,.
• Communicates with customers and service centers regarding stock status, delivery and non-stock items and order status; quotation requests are processed to the customer’s specification and in the time allowed.
• Handles communications and general correspondence with customers, salesmen and service centers.
• Special projects and general office duties as required.
• Regularly required to sit or stand, reach, bend and move about the facility.
• Regularly required to listen, talk to, and see employees on a daily basis.
• Must be positive team contributor who works well with all team members.
• Participate in training activities, both on and off site
• Participation in Xylem Watermark volunteer activities

QUALIFICATIONS

• High School Diploma plus relevant Customer Service work experience.
• Associate or Bachelor’s Degree desired,
• Computer proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Oracle based system experience desired.
• Strong math skills.

DAY IN THE LIFE

In this role, the working environment is both an indoor climate-controlled office and plant manufacturing environment. The physical demands may include but are not limited to occasionally lifting up to 35 pounds, and prolonged exposure to indoor and outdoor environments.

SALARY

At Xylem we offer a generous salary and benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, vacation pay based on years of service and eleven (11) paid holidays.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and affirmative action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non‑merit factors.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.