Inside Sales Representative

QED; Tucson (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Job summary

QED in Tucson, AZ is seeking an experienced Inside Sales Representative to establish and improve customer relationships, process quotes and orders, and support sales territory. The role involves interfacing with customers by phone and in person, understanding product needs, and coordinating with credit, warehouse, and management to ensure timely delivery.

A strong emphasis on communication and CRM proficiency.

Qualifications

• Intermediate product and application knowledge essential.
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills.
• Ability to prioritize and manage multiple tasks and deadlines.
• Strong interpersonal skills with a focus on an excellent customer experience.
• Familiar with Microsoft Office as well as ERP systems and CRM tools.

Responsibilities

• Establish and improve customer relationships by phone and in person.
• Process quotes and orders for customers.
• Build rapport to understand sales territory and customer needs.
• Liaison between customer and QED departments including credit, warehouse, outside sales and management.
• Provide quotations or estimates of prices, terms and delivery.
• Prepare sales tickets and ensure timely shipment and delivery.

Skills

Product knowledge

Customer focus

Communication

Organization

Problem solving

Tools

Microsoft Office

CRM

ERP systems

Job description

Founded in Denver in 1987, QED aims to provide high-quality electrical products and services to the industry. QED employs over 500 associates across 18 branches within Arizona and Colorado to serve commercial and residential contractors, industrial facilities, and OEM businesses.

At QED, we embrace what makes us unique. As a company with local roots and global reach, we excel at the diversity of our Associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? OUR PEOPLE. No matter where they work or who they are, we trust their individual skills and qualities and give them everything they need to reach their full potential.

Inside Sales Representative

We are seeking an experienced sales individual to join our Inside Sales team. In this integral role you will establishe and improve customer relationships, process quotes and orders for customers. Build rapport with customers to better understand sales territory, schedules, and customer needs by phone and customer visits. Interviews customers in order to determine the appropriate product desired either by phone or at the company facility and records information onto the computer for product delivery.

What You''ll Do

• Commuincate with customers by phone or in person to receive orders for products.
• Solicits sale of new or additional products.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
• Liaison between the customer and QED departments, including credit purchasing, warehouse, outside sales and management.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identifies and uses appropriate company and/or customer pricing systems.
• Make phone calls to regular and prospective customers to solicit orders.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Compiles lists of prospective customers for use as sales leads.
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
• Purchases materials following approved purchasing procedures.
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Prepares correspondence and reports necessary for business transactions.
• Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations.
• Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Other responsibilities may be assigned.

What You'll Bring

• Intermediate product and application knowledge essential
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Strong interpersonal skills with a focus on an excellent customer experience
• Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)

Schedule

Monday-Friday - 7:00am - 4:00pm

Location

Tucson, AZ

We Offer Great Family-friendly Benefits To Full-time Associates

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail].

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.