Industrial Inside Sales Representative

QED; Phoenix (AZ); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

401K Plan

Competitive Medical Plans

Paid Vacation

Paid Sick

Paid Personal

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Employee Discounts

Long-term Disability Insurance

Life Insurance

Résumé du poste

QED is hiring an Industrial Inside Sales Representative in Phoenix to establish and grow customer relationships, handle orders, and recommend products through phone and in-person interactions. You will liaise with multiple internal departments and prepare quotes while ensuring timely delivery.

The role requires strong communication, math, and product knowledge, with a customer-focused, team-oriented approach. Competitive benefits accompany this full-time position in Arizona.

Qualifications

• Ability to read, analyze and interpret general business information.
• Ability to present information clearly to managers and customers.
• Strong math skills for pricing, quotes and totals.
• Familiarity with company systems and MS Office tools.
• Team-oriented with strong communication and interpersonal skills.

Responsabilités

• Communicate with customers by phone or in person to receive orders.
• Solicit sale of new or additional products.
• Maintain positive relationships with customers and co-workers.
• Liaise between customers and internal departments (credit, warehouse, outside sales, management).
• Determine product needs by knowledge of catalog and catalog numbers, references, and features.
• Provide quotations and estimates of prices, terms and delivery.
• Prepare sales tickets and track delivery and ordering details.
• Follow up on quotes to convert to orders.
• Handle customer issues diplomatically and coordinate resolutions.
• Develop knowledge of products to assist customers and staff.
• Other duties as assigned.

Connaissances

Communication

Customer service

Sales prospecting

Product knowledge

Team player

Microsoft Office

Outils

Microsoft Office

Description du poste

Founded in Denver in 1987, QED aims to provide high-quality electrical products and services to the industry. QED employs over 500 associates across 18 branches within Arizona and Colorado to serve commercial and residential contractors, industrial facilities, and OEM businesses.

At QED, we embrace what makes us unique. As a company with local roots and global reach, we excel at the diversity of our Associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? OUR PEOPLE. No matter where they work or who they are, we trust their individual skills and qualities and give them everything they need to reach their full potential.

Industrial Inside Sales Representative

Establishes or improves relationships with customers to better understand sales territory, schedules and customer needs by phone and customer visits. Interviews customers in order to determine the appropriate product desired either by phone or at the company facility and records information onto the computer for product delivery.

What You''ll Do

• Commuincate with customers by phone or in person to receive orders for products.
• Solicits sale of new or additional products.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
• Liaison between the customer and QED departments, including credit purchasing, warehouse, outside sales and management.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identifies and uses appropriate company and/or customer pricing systems.
• Make phone calls to regular and prospective customers to solicit orders.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Compiles lists of prospective customers for use as sales leads.
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
• Purchases materials following approved purchasing procedures.
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Prepares correspondence and reports necessary for business transactions.
• Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations.
• Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Other responsibilities may be assigned.

What You'll Bring

• Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures.
• Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
• Ability to perform math functions representative of the postion.
• Possess in depth knowledge of QED computer systems, Microsoft Office, etc.
• Must be a team player and abide by QED’s strong core values and beliefs.

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, Life Insurance and a Definitive Career Path.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail].

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.