Inside Sales Representative

The Home Rubber Company; Trenton (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

The Home Rubber Company in Trenton, NJ is seeking an Inside Sales Representative to manage inquiries, quotes, and orders for specialty rubber products. You will work with industrial distributors to understand requirements and propose tailored solutions, ensuring timely delivery and high customer satisfaction.

You will maintain CRM records, support account management, and collaborate with production and customer service to ensure accurate specifications and smooth order processing.

Qualifications

• Demonstrated skills in inside sales, customer service, and account management.
• Proficient phone and email communication, with active listening skills.
• Experience using CRM or order-entry systems; basic proficiency in Microsoft Office.
• Ability to understand technical product information, read basic specifications, and learn the features and applications of specialty rubber products.
• Strong organizational and time-management abilities in a fast-paced environment.
• Problem-solving mindset with attention to pricing, documentation, and data entry.
• Prior experience in industrial, manufacturing, or distribution sales is preferred but not required; willingness to learn the rubber products industry is essential.
• High school diploma or equivalent; an associate or bachelor’s degree in business, marketing, or a related field is beneficial.

Responsibilities

• Manage inbound inquiries and provide quotes.
• Process orders for specialty rubber products.
• Communicate with industrial distributors to determine requirements.
• Recommend appropriate product solutions and follow up on leads.
• Collaborate with production and customer service for accurate specs and timely delivery.
• Maintain customer records and update the CRM system.
• Support account management and retention efforts.

Skills

Inside sales

Customer service

Account management

CRM systems

Order entry

Microsoft Office

Technical product knowledge

Time management

Organizational skills

Communication skills

Education

High school diploma

Associate or Bachelor’s degree beneficial

Job description

Company Description The Home Rubber Company has been manufacturing specialty rubber products for industrial applications since 1881. The company is a leading producer of custom tube and sleeves, hand-built hose, gaskets, sheet products, food-grade products, and other specialty items. With a wide range of rubber compounds available from 15 to 80 durometer, Home Rubber crafts tailored solutions for diverse industrial needs. The company primarily serves industrial distributors who rely on durable, high-quality rubber products for their operations.

Role Description The Inside Sales Representative is a full-time, on-site role based in Trenton, NJ. This role is responsible for managing inbound inquiries, preparing quotes, and processing orders for specialty rubber products. Day-to-day tasks include communicating with industrial distributors, understanding customer requirements, recommending appropriate product solutions, and following up on leads to support revenue growth. The Inside Sales Representative will collaborate with production and customer service teams to ensure accurate specifications, timely delivery, and high customer satisfaction. This role also includes maintaining customer records, updating the CRM system, and supporting account management and retention efforts.

Qualifications

• Demonstrated skills in inside sales, customer service, and account management, with the ability to build and maintain long-term customer relationships.
• Competence in phone and email communication, including clear written and verbal communication and active listening skills.
• Experience using CRM or order-entry systems, along with basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to understand technical product information, read basic specifications, and learn the features and applications of specialty rubber products.
• Strong organizational and time-management abilities, including managing multiple quotes, orders, and follow-ups in a fast-paced environment.
• Problem-solving mindset with attention to detail and accuracy in pricing, documentation, and data entry.
• Prior experience in industrial, manufacturing, or distribution sales is preferred but not required; willingness to learn the rubber products industry is essential.
• High school diploma or equivalent required; an associate or bachelor’s degree in business, marketing, or a related field is beneficial.